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  • Published 29/08/2006
    ISBN 9780131716803
    With a focus on training, Six Sigma: Concepts, Tools and Techniques captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner’s point of view, this book covers key topics s... Read more
    By: Summers, Donna C. S.
    Available on demand (O)
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  • Published 14/07/2006
    ISBN 9780131136908
    For courses in Introduction to Food and Beverage Operations, Culinary Management, and Food and Beverage Management.   Restaurant Management: Customers, Operations, and Employees, Third Edition, identifies the crucial elements involved in the operation of a restaurant, and their interrelations... Read more
    By: Mill, Robert Christie
    Available on demand (O)
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  • Published 10/07/2006
    ISBN 9780321441690
    This remarkable little book, intended as a supplement for any course that requires writing, models a clear, step-by-step system for creating straight-forward, concise, intelligible and readable prose.   Lanham argues that the bad writing that seems inescapable in college classrooms as well as... Read more
    By: Lanham
    Available on demand (O)
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  • Published 29/06/2006
    ISBN 9780205505456
    What Every Student Should Know Preparing Effective Oral Presentations includes advice on overcoming speech anxiety and dealing with nervousness, building speaker confidence, researching and using supporting materials, using language effectively, organising your presentation, opening and closing your... Read more
    By: Cox, Martin R.
    Available on demand (O)
    Title type
  • Published 16/06/2006
    ISBN 9780131179097
    For courses in Beginning and Advanced Hospitality Finance and Managerial Finance.   Financial Management for the Hospitality Industry presents financial concepts and explains how they apply to specific operations within the hospitality industry. Each chapter contains material specific to the ... Read more
    By: Andrew, William P. et al
    Temporarily out of stock
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