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  • Coaching and Mentoring Skills

    • By DuBrin, Andrew J.
    • Published 03/06/2004
    • ISBN 9780130922229
    • Temporarily out of stock
    Title type
    For courses in Human Relations, Applied Psychology, Leadership, and Supervision.   This practical, hands-on text covers twelve key areas of skill development that enable today’s students to become effective coaches and mentors of tomorrow. It contains useful and serious advice - based... Read more >

  • Communication Skills: Preparing for Career Success, 3rd Edition

    • By Cheesebro, Thomas et al
    • Published 02/08/2006
    • ISBN 9780132327961
    • Temporarily out of stock
    Title type
    The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organised into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in tod... Read more >

  • Conflict Management: A Practical Guide to Developing Negotiation Strategies

    • By Corvette, Barbara Budjac
    • Published 07/02/2006
    • ISBN 9780131193239
    • Temporarily out of stock
    Title type
    Appropriate Courses:  Conflict Management and Negotiation.    Becoming an effective negotiator is a universal skill that can benefit all. Unlike other books, Conflict Management explores how to develop this universal skill, using a very individual, personalized approach. Grounded in... Read more >

  • Conflict Survival Kit: Tools for Resolving Conflict at Work, 2nd Edition

    • By Griffith, Daniel B. & Goodwin, Cliff
    • Published 06/01/2012
    • ISBN 9780132741057
    • Available on demand (O)
    Title type
    For courses in Organisational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies.   Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Work focuses on topics supervisors, team leads and managers need to know to address... Read more >
  • Featured Titles

  • Customer Service: Career Success Through Customer Loyalty, 6th Edition

    • By Timm, Paul R.
    • Published 05/04/2013
    • ISBN 9780133056259
    • Temporarily out of stock
    Title type
    For courses in Customer Service.   Customer Service: Career Success through Customer Loyalty, provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link be... Read more >

  • Entrepreneurial Finance, 6th Edition

    • By Adelman, Philip J. & Marks, Alan M.
    • Published 26/03/2013
    • ISBN 9780133140514
    • Temporarily out of stock
    Title type
    For courses in Entrepreneurial Finance, Entrepreneurship, Small Business Ownership.   For many, starting a business can be an overwhelming experience. Understanding the financial aspects of running a business can be even more daunting. Entrepreneurial Finance, 6th Edition was written to help... Read more >

  • Interpersonal Skills For Leadership, 2nd Edition

    • By Brown & Fritz
    • Published 04/03/2004
    • ISBN 9780131173439
    • Temporarily out of stock
    Title type
    For courses in interpersonal skills, communication, leadership development, or service learning in Business Studies departments. This practical resource provides an introduction to interpersonal skills theories which are reinforced through experiential activities. Coverage focuses on the de... Read more >