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General VET Titles

  • BSBCUS501A Manage quality customer service Learner Guide

    • By Scope
    • Published 04/05/2010
    • ISBN 9781442534032
    • Available on demand
     
    Title type
    Book
    $39.95
     
    This Learner Guide addresses the competency BSBCUS501A Manage quality customer service. It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-job, distant learn... Read more >
     

  • BSBCUS501A Manage quality customer service Teacher Resources + Assessment Tools

    • By Scope
    • Published 31/05/2010
    • ISBN 9781442534049
    • Available on demand
     
    Title type
    CD
    $107.95
    Educator materials
     
    These Teachers’ Resources + Assessment Tools will assist teachers and trainers with the delivery and assessment of the competency standard BSBCUS501A Manage quality customer service. They will reduce the workload and preparation cost for an RTO, as they: Provide resources to assi... Read more >
     

  • BSBINM501A Manage an information or knowledge management system Learner Guide

    • By Scope
    • Published 07/12/2010
    • ISBN 9781442540682
    • Available on demand
     
    Title type
    Book
    $39.95
     
    This Learner Guide addresses the competency BSBINM501A Manage an information or knowledge management system. It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-t... Read more >
     

  • BSBLED501A Develop a workplace learning environment Learner Guide

    • By Scope
    • Published 27/10/2010
    • ISBN 9781442538764
    • Available on demand
     
    Title type
    Book
    $39.95
     
    This Learner Guide addresses the competency BSBLED501A Develop a workplace learning environment.  It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-... Read more >
     
  • Featured Titles


  • BSBMGT502B Manage people performance Learner Guide

    • By Scope
    • Published 15/07/2010
    • ISBN 9781442539204
    • Available on demand
     
    Title type
    Book
    $39.95
     
    This Learner Guide addresses the competency BSBMGT502B Manage people performance.   It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-job, distant le... Read more >
     

  • BSBMGT515A Manage operational plan Learner Guide

    • By Scope
    • Published 06/05/2010
    • ISBN 9781442534247
    • Available on demand
     
    Title type
    Book
    $39.95
     
    This Learner Guide addresses the competency BSBMGT515A Manage operational plan.   It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-job, distant lear... Read more >
     

  • BSBMGT516A Facilitate continuous improvement Learner Guide

    • By Scope
    • Published 27/10/2010
    • ISBN 9781442538740
    • Available on demand
     
    Title type
    Book
    $39.95
     
    This Learner Guide addresses the competency BSBMGT516A Facilitate continuous improvement. It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-job, distant le... Read more >
     

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