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Critical Conversations for Patient Safety: An Essential Guide for Healthcare Students, 2nd Edition

Tracy Levett-Jones

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Critical Conversations for Patient Safety: An Essential Guide for Healthcare Students, 2nd Edition

By Tracy Levett-Jones
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$78.95
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Overview
Author
Tracy Levett-Jones
Edition
2nd
ISBN
9781488623004
Published Date
14/08/2019
Pages
290
A practical text designed for all health professionals. It addresses therapeutic communication (ie communication between health professionals and their patients), communication between health professionals and, crucially, the critical relationship between communication and patient safety.

The product starts with the foundations of the concept of therapeutic communication (i.e. communication between health professionals and their patients), then extends the focus to include communication between health professionals, and critically, the relationship between communication and patient safety.

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Biography
Tracy Levett-Jones is the Professor of Nursing Education at the University of Technology Sydney. Her program of research focuses on patient safety, empathy, belongingness, clinical reasoning, interprofessional education, cultural competence and simulation.
Features
  • Real patient stories are included in each chapter of Critical Conversations and are designed to bring the book to life and illustrate the key learning outcomes.
  • Students are supported with a broad range of learning features and opportunities, including chapter learning objectives and key concepts, margin notes, a glossary of terms, critical thinking and assessment activities, and much more.
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Table of contents
  • Section 1 Communication and patient safety
  • Chapter 1: The relationship between communication and patient safety
  • Chapter 2 An introduction to communication skills
  • Chapter 3: Key attributes of patient-safe communication
  • Chapter 4: Why do patients complain about how health professionals communicate?
  • Chapter 5: An historical and cultural overview of health professionals’ evolving team dynamics
  • Section 2: Improving interprofessional communication to promote patient safety and wellbeing
  • Chapter 6: Interpersonal communication for interprofessional collaboration
  • Chapter 7: Clinical handover
  • Chapter 8: Open disclosure
  • Chapter 9: Discharge planning and continuity of care
  • Chapter 10: Communicating to promote medication safety
  • Section 3: Improving therapeutic communication to promote patient safety and wellbeing
  • Chapter 11: Key attributes of therapeutic communication
  • Chapter 12: Communicating with older people
  • Chapter 13: Communicating with children and families
  • Chapter 14: Communicating with people who have a mental health problem
  • Chapter 15: Communicating with people who have communication impairment
  • Chapter 16: Communicating with Aboriginal and Torres Strait Islander peoples
  • Chapter 17: Communicating with people from culturally and linguistically diverse backgrounds
  • Chapter 18: Communicating with people about their spiritual needs
  • Chapter 19: Communicating with people who are angry or aggressive
  • Chapter 20: Communicating about end-of-life care and decisions
  • Section 4: Workforce issues and patient safety
  • Chapter 21: When whistle-blowing seems like the only option
  • Chapter 22: Creating safe healthcare organisations

Download the detailed table of contents