• Part 1: Defining Marketing and the Marketing Process
• 1 Marketing: Creating and Capturing Customer Value
• 2 Company and Marketing Strategy: Partnering to Build Customer Satisfaction
• Part 2: Understanding the Marketplace and Consumers
• 3 The Marketplace and Customers: Analysing the Environment
• 4 Managing Marketing Information: Gaining Customer Insights
• 5 Buyer Behaviour: Understanding Consumer and Business Buyers
• Part 3: Designing a Customer-Driven Strategy and Mix
• 6 Customers Segments: Creating Value for Target Customers
• 7 Products, Services and Brands: Offering Customer Value
• 8 New-Products: Developing and Managing Innovation
• 9 Pricing: Capturing Customer Value
• 10 Placement: Customer Value Fulfilment
• 11 Advertising and Public Relations: Communicating Customer Value
• 12 Selling and Sales Promotion: Creating Value in Relationships
• 13 Direct and Digital Marketing: Building One-to-One Customer Relationships
• Part 4: Extended Marketing
• 14 Sustainable Marketing: Valuing Social Responsibility
• Appendices
• Appendix 1 Marketing Metrics Spotlights
• Appendix 2 The Marketing Plan: An Introduction

Download the detailed Contents List (437 Kb)

• Chapter-opening Concept Maps. Each chapter is introduced with a graphical concept map. These maps are designed to contextualise the main topics that are introduced in the chapter and discussed in detail. This innovation is designed to help the reader navigate each chapter and more easily interconnect the various elements that are discussed.
• Marketing in Action. Each chapter contains one ‘Marketing in Action’ feature that delves into the real marketing practices of large and small companies.
• Reviewing the Concepts. A summary at the end of each chapter reviews the main chapter concepts and links them to the chapter objectives.
• Discussion and Critical Thinking Questions. At the end of each chapter, issues are raised that form ideal tutorial questions since they invite discussion and the critical exploration of marketing ideas.
• Mini-cases and NEW end-of-part cases. Brief sections at the end of each chapter provide short application cases that facilitate discussion of current issues and company situations. The mini-cases complement the longer cases provided at the end of each part. The new end-of-part case studies link the learning objectives across the various chapters.
• Ethical Reflections. End-chapter ethical reflections present a counter-point to mainstream marketing thinking.
• Navigating the Key Terms. A helpful listing of chapter key terms by order of appearance with page numbers facilitates easy reference
• Marketing Metrics Spotlights. Appendix 1 provides you with a comprehensive introduction to marketing and financial measures that help to guide, assess and support marketing
• Marketing Plan. Appendix 2 contains a sample marketing plan that helps you to apply important marketing planning concepts.

Gary Armstrong is Crist W Blackwell Distinguished Professor Emeritus of Undergraduate Education in the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill, in the United States. He holds undergraduate and master’s degrees in business from Wayne State University in Detroit, and he received his PhD in marketing from Northwestern University. Dr Armstrong has contributed numerous articles to leading business journals. As a consultant and researcher, he has worked with many companies on marketing research, sales management and marketing strategy.  But Professor Armstrong’s first love has always been teaching. His long-held Blackwell Distinguished Professorship is the only permanent endowed professorship for distinguished undergraduate teaching at the University of North Carolina at Chapel Hill. He has been very active in the teaching and administration of Kenan-Flagler’s undergraduate program.

Stewart Adam is Associate Professor in Electronic Marketing in the Faculty of Business and Law at Deakin University, Melbourne. He has a psychology and sociology undergraduate degree from the University of New South Wales, a graduate diploma in financial management from the University of New England, and a research Master of Commerce degree from Deakin University. Dr Adam’s PhD focused on online marketing and organisational performance in Australia and New Zealand. He is an Associate Fellow of the Australian Institute of Management (AFAIM), Associate Fellow of the Australian Marketing Institute (AFAMI) and a Certified Practising Marketer (CPM). Dr Adam spent many years in marketing practice and facilitating learning in marketing and management. His marketing practitioner experience includes account management with advertising agencies in Europe and Australia.

Sara Denize is Associate Professor and Deputy Dean in the School of Business at the University of Western Sydney. A marketer through and through, she completed her Bachelor of Commerce (honours) degree with a major in marketing at the University of Otago, New Zealand, and followed up with a Master of Commerce by research a few years later. After moving to Australia, she completed her PhD at the University of Technology, Sydney. With over 25 years of experience as an educator, Dr Denize oversees undergraduate and postgraduate programs in business at the University of Western Sydney. She loves teaching and is keen to make all aspects of marketing and business education accessible and meaningful. Her teaching accomplishments have been recognised in national teaching citations. Also a keen researcher, she continues to develop her interest in collaboration and information exchange in business marketing and innovation contexts.

Philip Kotler is the SC Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management, Northwestern University, in the United States. He received his master’s degree at the University of Chicago and his PhD at MIT, both in economics. Dr Kotler is author of Marketing Management (Pearson Prentice Hall), now in its 14th edition and the most widely
used marketing textbook in graduate schools of business worldwide. He has authored dozens of other successful books and has written more than 100 articles in leading journals. He is the only three-time winner of the coveted Alpha Kappa Psi award for the best annual article in the Journal of Marketing. Professor Kotler was named the first recipient of two major awards: the Distinguished Marketing Educator of the Year Award given by the American Marketing Association and the Philip Kotler Award for Excellence in Health Care Marketing presented by the Academy for Health Care Services Marketing. His numerous other major honours include the Sales and Marketing Executives International Marketing Educator of the Year Award; the European Association of Marketing Consultants and Trainers Marketing Excellence Award; the Charles Coolidge Parlin Marketing Research Award and the Paul D Converse Award, given by the American Marketing Association to honour ‘outstanding contributions to science in marketing’.