How we are helping students affected by the COVID-19

Pearson digital resources are available for university students to purchase and access from overseas countries, including China.


At Pearson, we are saddened to see the effect the COVID-19 is having around the world, as well as on Australian universities and students planning to study here in 2020.

We are working to support learners that may have been impacted by travel restrictions and closures in the following ways:

  • For students outside Australia, we are doing our best to enable students to purchase, access and use our digital learning resources, regardless of their physical location.
  • For existing Smarthinking customers, we are offering an allocation of Smarthinking world class online tutoring support for impacted students. Your Enterprise Account Manager will be in touch with the university representative with more information.
  • For those wanting to take the Pearson Test of English Academic as part of their student visa requirements, we are offering a free online English language and test preparation course. Find more information at: https://mylearningx.pearson.com/courses/course-v1:PX+PTE001+2019_T4/course/


Here's what you need to know to help your students purchase and access Pearson digital resources from outside Australia.


Which Pearson resources are available to purchase and access from overseas?

Pearson digital resources and support services are available to purchase and access online, including:

  • eBooks
  • MyLab & Mastering
  • Revel


How do students outside Australia purchase and access Pearson resources?

The purchase and access process varies between resources. Please contact your Pearson Education Consultant or our Customer Support team using the information below.


Who can I contact for further support?

The Pearson Customer Support team are available to assist students and university staff via email, Live Chat and phone:

Customer Servicecustomer.service@pearson.com.au

Technical Support: tech.help@pearson.com

Live Chat: Between 8.30am and 5.00pm (AEST) immediate assistance is available via Live Chat

Phone: Between 8.30am and 5.00pm (AEST) assistance is available via phone on 1300 4 PEARSON (1300 473 277)