Principles of Operations Management, Global Edition eBook, 11th Edition

Jay Heizer all

Principles of Operations Management, Global Edition eBook, 11th Edition

By Jay Heizer, Barry Render, Chuck Munson
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Jay Heizer all
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For courses in operations management.

Principles of Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the 11th Edition contain ample support -- found in the book’s solved-problems and worked examples -- to help readers better understand concepts important to today’s operations management professionals.

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  • Comprehensive coverage of Operations Management helps students understand how OM affects society and their lives.
  • All content is contemporary and familiarises students with current trends and practices in operations management today.
  • 46 Author-created Video Cases (5 of which are new to the 13th Edition) help students see what goes on behind the scenes when they attend a concert or major sports event, purchase a bag of Frito-Lay potato chips, buy a meal at an Olive Garden or a Hard Rock Cafe, place an order through, board a cruise on Celebrity Cruises, Inc., enter a hospital for medical care, and more.
  • OM in Action boxes help students better see and understand operations in action within a variety of industries.
  • Learning Objectives outline what students should know after reading the chapter, helping them to take ownership of their learning.
  • Figures and Tables highlight important information on globalisation, employment, world trade, product life cycle changes, and more. These exhibits also appeal to visual learners.
  • Discussion Questions provide opportunities for students to challenge their knowledge and enhance their skills, and can be used to facilitate class discussion or for homework assignments.
  • Hundreds of Homework, Quiz, and Exam Problems range from easy to challenging (denoted by one to four dots) and provide students with even more opportunity for extra practice. The approximately 200 new problems found in this edition also give instructors a broad selection of problems to choose from for homework, quizzes, and exams -- without reusing the same set from semester to semester.
Table of contents
  • 1. Operations and Productivity
  • 2. Operations Strategy in a Global Environment
  • 3. Project Management
  • 4. Forecasting
  • 5. Design of Goods and Services
  • Supplement 5: Sustainability in the Supply Chain
  • 6. Managing Quality
  • Supplement 6: Statistical Process Control
  • 7. Process Strategies
  • Supplement 7: Capacity and Constraint Management
  • 8. Location Strategies
  • 9. Layout Strategies
  • 10. Human Resources, Job Design, and Work Measurement
  • 11. Supply Chain Management
  • Supplement 11: Supply Chain Management Analytics
  • 12. Inventory Management
  • 13. Aggregate Planning and S&OP
  • 14. Material Requirements Planning (MRP) and ERP
  • 15. Short-Term Scheduling
  • 16. Lean Operations
  • 17. Maintenance and Reliability

Download the detailed table of contents