Operations Management eBook, 9th Edition

Nigel Slack all

Operations Management eBook, 9th Edition

By Nigel Slack, Alistair Brandon-Jones
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Nigel Slack all
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Operations management is important, exciting, challenging … and everywhere you look!
  • Important, because it enables organisations to provide services and products that we all need
  • Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
  • Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
  • And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.

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Table of contents
  • Part One – Directing the operation
  • 1. Operations management
  • 2. Operations performance
  • 3. Operations strategy
  • 4. Product and service innovation
  • 5. The structure and scope of operations
  • Part Two – Designing the operation
  • 6. Process design
  • 7. Layout and flow
  • 8. Process technology
  • 9. People in operations
  • Part Three – Deliver
  • 10. Planning and control
  • 11. Capacity management
  • 12. Supply chain management
  • 13. Inventory management
  • 14. Planning and control systems
  • 15. Lean operations
  • Part Four – Development
  • 16. Operations improvement
  • 17. Quality management
  • 18. Managing risk and recovery
  • 19. Project management