Processes, Systems, and Information: An Introduction to MIS, Global Edition eBook, 2nd Edition

Earl McKinney all

Processes, Systems, and Information: An Introduction to MIS, Global Edition eBook, 2nd Edition

By Earl McKinney, David Kroenke
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Earl McKinney all
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For introductory courses in Management Information Systems

Processes, Systems, and Information: An Introduction to MIS, provides a concise introduction to MIS with a hands-on approach to business processes.

Authored by Earl H. McKinney, Jr. and David M. Kroenke, the text shows students exactly how businesses use information systems and technology to accomplish their goals, objectives, and competitive strategy. Packed with examples of business situations, both real and fictitious, the book helps students understand what business systems actually are–and see why they are so important.

The text consists of the five SAP-focused chapters from McKinney and Kroenke’s Processes, Systems, and Information: An Introduction to MIS. A pair of appendices after chapters four and five contains SAP process exercises that enable students to get hands-on experience applying what they’re learning in the course. This clear emphasis on business processes, and SAP in particular, makes Processes, Systems, and Information: An Introduction to MIS, the ideal text for courses attended by students not majoring in MIS.

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Use a question-based pedagogy to teach students

  • A question-based pedagogy helps students manage their reading and study time. Each chapter has been organised as a list of questions. Once students can answer the questions correctly, they’ll know they have attained the desired learning objectives.
  • NEW: The flow of the three chapters on dynamic processes (Chapters 9—11) is now a single, reusable sequence of questions. Students will see that a single process-oriented sequence of questions can be applied not only to these three chapters, but also to any dynamic process.
  • SAP tutorial exercises that enable students to learn the SAP keystrokes, and to understand the nature of process-oriented software and its role in organisations. Purposeful yet simple, these exercises may be conducted by teaching assistants and faculty that have not been able to attend the SAP university training. To that end, extensive instructor support materials have been provided.
    • NEW! SAP tutorial on business intelligence (BI) gives students with no IS background a hands-on experience with several of the BI operations discussed in the chapter. BI and Big Data are essential topics in business schools today for all students, not just for IS majors.
  • Active reviews at the end of each chapter help students ensure they have learned the most essential mat serve as a list of potential exam questions that aid in test preparation.

Provide a clear learning path

  • Chapter-opening vignettes present fictitious business situations that illustrate the use of the chapter’s content in an applied setting. Many contain problems that require knowledge of the chapter to understand and solve.
  • Two-page ethics guides in each chapter present ethics in the context of case-like situations. By integrating ethics coverage into every chapter, the authors enable instructors to emphasise this critically important component of MIS throughout the course.
  • NEW! In order to provide a deeper and richer discussion of ethical considerations, every Ethics Guide asks students to apply Immanuel Kant’s categorical imperative as well as utilitarianism to the business situation described in the guide.
  • End-of-chapter cases present examples of the role of MIS in actual organisations, helping students to bridge content to the real world.
  • Office Application Exercises allow students to complete business application assignments in Excel or Access.
  • NEW! 2024 end-of-chapter features discuss how the concepts, technology, and systems described in that chapter might change by 2024. This allows students to learn to anticipate changes in technology that will have the greatest impact on organisational processes and IS.


Engage students with group exercises

  • An in-class group exercise in each chapter engages students in chapter content. Part lab and part case in nature, theses group exercises lead to spirited discussions about key issues.
    • NEW! To satisfy the growing number of schools who are “flipping” their classrooms, this edition includes several new MIS InClass exercises and offers improvements to many other InClass exercises. These exercises help students engage in active learning.
  • Each chapter includes a collaboration exercise to be completed by a student team. To mirror the way collaboration is conducted in the business world today, the authors recommend that students work on these exercises using modern tools such as Office 365 and SharePoint.


Keep content current

  • NEW! Every sentence and industry reference is checked for obsolescence in an attempt to keep each chapter current. Events move fast, and to keep the text current, the Second Edition includes changes and updates in every chapter.
  • NEW! New sections on the application of the five components of IS, the definition of information, and characteristics of processes are included so that students can immediately employ several of the conceptual models that form the textbook’s foundation.
  • NEW! An expanded explanation of the importance of procedures is included in this edition. Procedures are the steps by which an IS is used to support a process activity and are often a key to improving the process. In several of the chapters, we more completely describe procedures and how poorly understood procedures can limit processes.
  • NEW! Chapter 3 has been updated to include discussions of Windows 8, native and thin clients, quality criteria for mobile interface user experiences, and a discussion of the cloud. In this edition, Chapter 4 now includes discussions of NoSQL DBMS products and databases as well as Big Data.

Table of contents
  • Part 1 Why MIS?
  • Chapter 1 The Importance of MIS
  • Chapter 2 Business Processes, Information Systems, and Information
  • Part 2 Information Technology
  • Chapter 3 Hardware, Software, and Networks
  • Chapter 4 Database Processing
  • Part 3 Operational Processes and Information Systems
  • Chapter 5 Using IS to Improve Processes
  • Chapter 6 Supporting Processes with ERP Systems
  • Chapter 7 Supporting the Procurement Process with SAP
  • Appendix 7 SAP Procurement Tutorial
  • Chapter 8 Supporting the Sales Process with SAP
  • A ppendix 8 SAP Sales Tutorial
  • Part 4 Dynamic Processes and Information Systems
  • Chapter 9 Collaboration and IS
  • Chapter 10 Social Media and IS
  • Chapter 11 Business Intelligence and IS
  • A ppendix 11 SAP Business Intelligence Tutorial
  • Part 5 MIS Management Processes
  • Chapter 12 MIS Management Processes: Process Management, Systems
  • Development, and Security
  • Application Exercises
  • Glossary
  • Index