Foundations of Lodging Management, Pearson New International Edition eBook, 2nd Edition

David K. Hayes all

Foundations of Lodging Management, Pearson New International Edition eBook, 2nd Edition

By David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
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David K. Hayes all
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For junior college or undergraduate courses in hotel management, lodging operations, and hospitality.


Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management,  explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimisation, and an updated Front Office Simulation that helps students learn how to manage a hotel’s front office and better understand the complexity of the entire property.

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Table of contents
  • 1.    Introduction to the Lodging Industry
  • 2.    The Structure of the lodging Industry
  • 3.    Guest Service in the Lodging Industry
  • 4.    Managing Lodging Operations
  • 5.    Staffing the Lodging Operation
  • 6.    The Front Office Department
  • 7.    The Sales and Marketing Department
  • 8.    The Housekeeping Department
  • 9.    The Maintenance Department
  • 10.  Food and Beverage Operations: Limited Service Hotels
  • 11.  Food and Beverage Operations: Full-Service Hotels
  • 12.  The Accounting Department
  • 13.  Safety and Security
  • 14.  Careers in the Lodging Industry
  • 15.  The Front Office Management Simulation
  • I.    Front Office Management Training Challenges
  • II.   The Front Office Management Simulation (FOMS)
  • III.  Revenue Management Lessons
  • IV. Reservation Management Lessons
  • V. Guest Stay Information Lessons
  • VI. Guest Departure and Payment
  • VII. Accounting and Financial Summaries
  • VIII. FOMS Completion