AUMELBAS281

Foundations of Lodging Management, Pearson New International Edition eBook, 2nd Edition

David K. Hayes
...show all

Foundations of Lodging Management, Pearson New International Edition eBook, 2nd Edition

By David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
$65.00
In stock
Formats
Add to cart
Please note This item can only be purchased by people residing in Australia
Overview
Author
David K. Hayes
...show all
Edition
2nd
ISBN
9781292053547
Published Date
01/10/2013

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality.

 

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management,  explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimisation, and an updated Front Office Simulation that helps students learn how to manage a hotel’s front office and better understand the complexity of the entire property.

The full text downloaded to your computer

With eBooks you can:

  • search for key concepts, words and phrases
  • make highlights and notes as you study
  • share your notes with friends

eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.

Upon purchase, you'll gain instant access to this eBook.

Time limit

The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Table of contents
  • 1.    Introduction to the Lodging Industry
  • 2.    The Structure of the lodging Industry
  • 3.    Guest Service in the Lodging Industry
  • 4.    Managing Lodging Operations
  • 5.    Staffing the Lodging Operation
  • 6.    The Front Office Department
  • 7.    The Sales and Marketing Department
  • 8.    The Housekeeping Department
  • 9.    The Maintenance Department
  • 10.  Food and Beverage Operations: Limited Service Hotels
  • 11.  Food and Beverage Operations: Full-Service Hotels
  • 12.  The Accounting Department
  • 13.  Safety and Security
  • 14.  Careers in the Lodging Industry
  • 15.  The Front Office Management Simulation
  • I.    Front Office Management Training Challenges
  • II.   The Front Office Management Simulation (FOMS)
  • III.  Revenue Management Lessons
  • IV. Reservation Management Lessons
  • V. Guest Stay Information Lessons
  • VI. Guest Departure and Payment
  • VII. Accounting and Financial Summaries
  • VIII. FOMS Completion