It is clearer than ever that a degree alone is not a ticket to a job. Employers want graduates who are ‘job ready’ and the skills they rate most highly are communication-related skills. Jobseekers who are articulate and can demonstrate interpersonal skills, teamwork, leadership, problem solving and conflict resolution skills are highly sought after. Graduates do accumulate these skills in the course of their degree studies, but the strongest job candidates are able to identify and articulate their skills to employers. This is a communication skill in itself and is a major area of focus in this edition of Communicating for Success.
Key aims in this edition are to equip students with:
Chris Kossen PhD is a senior lecturer in Public Relations and Communication at the University of Southern Queensland with 25 years teaching experience. As a leaning and teaching specialist his current interests include embedding professional and career skills and development of online pedagogies, particularly, micro-learning with a focus on increasing and enhancing student engagement and success.
Eleanor Kiernan is a Senior Lecturer and has been involved in a large core communication source in the School of Humanities and Communication, Faculty of Business, Law, Education and Arts at the University of Southern Queensland. She is interested in all aspects of communication and the application of theory to real personal and professional contexts.
Jill Lawrence is a Professor and Head of School (Humanities and Communication) in the Faculty of Business, Education, Law and Arts (BELA) at the University of Southern Queensland.? Her research interests are the First Year Experience, transition and retention in higher education and cross-cultural communication.
Deepen your understanding: Provides students with more complex information on a topic without disrupting the flow of the main text. Also provides opportunities for students to self-assess with chapter-related questions.
A student’s story: Connects content to real-world scenarios from a student’s perspective.
A lecturer’s story: Connects content to real-world scenarios from a lecturer’s perspective.
Employability lens: An enhanced focused on employability provides students with long-term implications of communication theory across their entire careers. The entire book is structured around an employability lens, but chapter 12 specifically features content on the subject.
COVID-19 case studies: New case studies on COVID-19 topics are featured in chapter 8 within the context of digital communication and in chapter 10 within the context of nonverbal communication.
New content on social media: References to social media throughout the text have been updated and are discussed in-depth in chapter 8 within the context of digital communication.
Communication pervades our lives at all levels: academic, professional and personal. We can think of communication as anything that involves a transaction of meaning as a result of messages being sent and received between people; these messages can be either intentional or unintentional. Your yawn at the breakfast table may be unintentional, but it communicates a message that you are tired.
Communication is vitally important in every facet of our lives and we spend virtually all of our time communicating. Because it comes very naturally to us, we might assume that we know how to do it and therefore don’t need to spend time learning it. In reality, few of us reach our communication potential and we therefore experience communication difficulties from time to time. We have all had the experience of saying or doing something and then being surprised to find that someone else interprets what we have said or done in a way that we never intended. Communication is a complex process with many opportunities for mistakes and misunderstandings to occur.
This book explores how various kinds of miscommunication occur and draws lessons on how to minimise barriers to communication.