Communication Management and Beyond (Custom Edition eBook), 3rd Edition

By Michael Kaye, Susan H. E. Mlcek, Bernadette Moorhead, Julianne Morrissey, Garth Norris more

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This custom edition is published for Charles Sturt University.

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Product details
Published date
Published by
Pearson Custom Books
Table of contents
  • Introduction
  • Chapter 1: Introduction to Communication Management
  • Chapter 2: Contemporary Perspectives of Human Communication
  • Chapter 3: Communication Management Competence
  • Chapter 4: The Use of Language
  • Chapter 5: Nonverbal Communication
  • Chapter 6: Listening and Assertiveness
  • Chapter 7: Conflict Management, Negotiation and Resolution
  • Chapter 8: Thinking Reflectively; Being Curious; Doing Kindness
  • Chapter 9: Managerial Applications
  • Chapter 10: Personal Effectiveness in Communication
  • Chapter 11: Adult Communication Management: Future Directions