Working with People: The Helping Process, 9th Edition

Joanne Levine

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Working with People: The Helping Process, 9th Edition

By Joanne Levine
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Joanne Levine
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Introduces basic components of working with people–observation, assessment, communication, and intervention



Working with People presents an engaging discussion of the theoretical foundation of human service practice, promotes the development of practice skills, integrates the topics of advocacy throughout, and encourages social work students to be more reflective in their work.


A better teaching and learning experience

This program will provide a better teaching and learning experience--for you and your students.  Here's how:

  • Improve Critical Thinking – Encourages students to apply theory to practice.
  • Engage Students – Provides case examples emphasising diversity throughout, providing students with an opportunity to put theory into practice.
  • Explore Current Issues – The text incorporates important topics including advocacy, feminist psychology, the Internet and technology, and much more.



Joanne Levine is an Academic Area Coordinator for Community and Human Services at the Center for Distance Learning at SUNY, Empire State College. She has taught numerous social work and human service courses both on-line and face-to-face. She has been a practicing social worker for over 20 years, having worked in a variety of practice settings throughout her career. She earned her Bachelor’s degree at Hampshire College and her Master’s degrees in social work and public health at Columbia University, and her Doctoral degree in Social Welfare, with an additional Certificate in Womens Studies, at the Graduate Center of the City University of New York.

  • Emphasises advocacy for clients, especially minority groups, preparing students to become active advocates. (ex. p. 76)
  • Discusses changes in societal attitudes, philosophies, and politics towards those in need. (ex. p. 6)
  • Includes material on feminist psychology and brief therapies. (ex. p. 50)
  • Features tables with highlights of major personality theories so that students can see the distinctions between different theoretical approaches (Ch. 3).
  • Includes an expansive section on the psychosocial impact of HIV/AIDS, diversity and hate crimes, natural and man-made disasters, and mental health issues for veterans and military families (Ch. 1).
  • Discusses the impact of the Internet and related electronic information technologies on human service work (Ch 5).


  • Presents information about human service theory and practice in a format that encourages students to apply theory to case examples. (ex. p. 14)
  • Students are encouraged to infer causes and consequences of environmental influences on the functioning of individuals and groups.  (ex. p. 89)
  • Asks students to explain why interventions enable the human service workers to intervene with client populations. (ex. p. 134)
  • Integrates theory and practice skills, assess values and make choices, and challenge their own attitudes through self- reflection and self - awareness.  (ex. p. 22)


  • Provides case examples,with an emphasis on diversity, throughout and provides students with an opportunity to put theory into practice. (ex. p. 77)
  • Chapter reviews provide multiple choice and essay questions to assess student understanding of chapter content and development of knowledge, values, and skills related to CSHSE’s National Standards.  (ex. p. 37) 
  • Topical assessment questions help students in preparing for national licensing and certification exams.


  • Updated information is included about diversity in the US based on latest US census data.   (ex. p. 65)
  • Information about diversity and hate crimes is included. (ex. p. 6)
  • Updated information about the HIV/AIDS epidemic is included. (ex. p. 7)
  • Updated information about health care reform is included. (ex. p. 8)
  • Information about the impacts of natural and human-made disasters is included. (ex. p. 10)
  • Information about military mental health and the needs of military families is included. (ex. p. 13)
Table of contents
  • Preface
  • Chapter 1. Setting the Stage
  • Chapter 2. Understanding Ourselves
  • Chapter 3. Understanding the Human Condition
  • Chapter 4. Working with Ethnic Diversity in a Pluralistic Society
  • Chapter 5. Developing and Maintaining Communication with People
  • Chapter 6. Establishing and Using Helping Relationships
  • Chapter 7. Using the Basic Problem-Solving Process
  • Chapter 8. Developing an Eclectic Approach to Practice
  • Chapter 9. Utilizing Skills and Techniques
  • Chapter 10. Working with People in Groups
  • Chapter 11. Dealing with Vulnerability, Dependency, and Resistance 
  • Chapter 12. Getting It All Together
  • References and Related Readings