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Apple Pro Training Series: MacOS Support Essentials 10.13: Supporting and Troubleshooting macOS High Sierra

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This is the official curriculum of the Apple Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimise macOS Sierra. This guide provides comprehensive coverage of High Sierra and is part of the Apple Pro Training series—the only Apple-certified books on the market.

Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS High Sierra. You will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration.

Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more—all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.

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Pearson Higher Ed USA
Table of contents
  • Installation and Configuration
  • Lesson 1 Introduction to macOS
  • Lesson 2 Update, Upgrade, or Reinstall macOS
  • Lesson 3 Set Up and Configure macOS
  • Lesson 4 Use the Command-Line Interface
  • Lesson 5 Use macOS Recovery
  • Lesson 6 Update macOS
  • User Accounts
  • Lesson 7 Manage User Accounts
  • Lesson 8 Manage User Home Folders
  • Lesson 9 Manage Security and Privacy
  • Lesson 10 Manage Password Changes
  • File Systems
  • Lesson 11 Manage File Systems and Storage
  • Lesson 12 Manage FileVault
  • Lesson 13 Manage Permissions and Sharing
  • Lesson 14 Use Hidden Items, Shortcuts, and File Archives
  • Data Management
  • Lesson 15 Manage System Resources
  • Lesson 16 Use Metadata, Spotlight, and Siri
  • Lesson 17 Manage Time Machine
  • Applications and Processes
  • Lesson 18 Install Apps
  • Lesson 19 Manage Documents
  • Lesson 20 Manage and Troubleshoot Apps
  • Network Configuration
  • Lesson 21 Manage Basic Network Settings
  • Lesson 22 Manage Advanced Network Settings
  • Lesson 23 Troubleshoot Network Issues
  • Network Services
  • Lesson 24 Manage Network Services
  • Lesson 25 Manage Host Sharing and Personal Firewall
  • System Management
  • Lesson 26 Troubleshoot Peripherals
  • Lesson 27 Manage Printers and Scanners
  • Lesson 28 Troubleshoot Startup and System Issues
New to this edition

Expect heavy coverage of the new Apple File System, about which Apple said:


"Your documents. Your photos. Your mail. Your apps. To your Mac, everything you care about is data. And a file system is what organizes all that data into files and folders you can access with a click. Our current file system was designed in the early days of Mac, and it has performed beautifully ever since. But today’s flash-based Mac opens up new possibilities for innovation, so it’s time to lay a new foundation. With macOS High Sierra, we’re introducing the Apple File System to Mac, with an advanced architecture that brings a new level of security and responsiveness."