Knowledge Management: An Integrated Approach (2e)

As the economy increasingly moves towards a knowledge based economy, the ability to manage knowledge becomes a matter of competitive survival. Many other books only address the subject only partially, from a human resource, information systems or practitioner perspective. This is the first textbook to bring together and integrate all these dimensions.

This engaging text offers a readable blend of theory and practice, making this the ideal resource for students studying knowledge management courses within business management, information science and computer science degrees at both undergraduate and postgraduate levels.

PART 1: The Nature of knowledge

1 Introduction to knowledge management

2 The nature of knowing

PART 2: Leveraging knowledge

3 Intellectual capital

4 Strategic management perspectives

PART 3: Creating knowledge

5 Organisational learning

6 The learning organisation

PART 4: Knowledge management tools and systems

7 Knowledge management tools: component technologies

8 Knowledge management systems

PART 5: Mobilising knowledge

9  Enabling knowledge contexts and networks

10 Implementing knowledge management

Epilogue

• A new chapter structure that reflects what reviewers wanted, and more closely matches how knowledge management is taught today.
• This edition has gone further in highlighting the relevance of knowledge management ideas to all business functions and within any type of organisation.
• Refreshed examples throughout and a brand-new in-depth case study at the end of each chapter, covering topical issues in knowledge management. These case studies are all based on well-known organisations that have won MAKE (Most Admired Knowledge Enterprise awards), including Unilever, Infosys, Toyota, Tata and the World Bank.

• Offers comprehensive coverage of the most important ideas in knowledge management.
• Provides an excellent blend of theory and current managerial practice - including insights into best practice.
• Engaging real world examples throughout (including organisations such as Unilever, Royal Dutch Shell and Toyota and many more)
• Lecturer guide and PowerPoint slides are provided online at www.pearsoned.co.uk/jashapara