Although Australia has more than 5500 registered and licensed clubs, many of them major business operations, Club Management in Australia: Administration, Operations, and Gaming (originally published in 1998) was the first book of its kind on this important subject. The book is a unique educational text and reference work for club managers, directors, and employees, as well as students and educators. It integrates theory and practice by providing a comprehensive coverage of operational and management issues in all departments, including human resources, marketing, finance, food, beverage, gaming, and entertainment. The book examines the roles of directors, managers, employees, and club members, and provides a current overview of the legal obligations of club management in all Australian states and territories.
Gaming is given particular attention. Gaming machine operations and management and other types of gaming are covered in detail in the context of the competitive environment faced by licensed clubs, and the social and economic effects of gambling. (This section covers the new or revised Gaming Management Competency Units in the (2002) Hospitality Training Package THHADG02A (Develop and Manage Gaming Activities) and THHADG03B (Provide Responsible Gambling Services).
Part I Club Administration
- Introduction to the Club Industry
- Governance of Clubs
- Legal Obligations of Clubs
Part II Club Management Operations
- Human Resource Management
- Marketing Management
- Financial Management
- Facility and Risk Management
- Beverage Operations
- Catering Operations
- Promotions and Entertainment Management
Part III Gaming
- Gaming and Gambling in Australia
- Gaming Machine Management
- Other Club Gambling
- Socioeconomic Effects of Gambling
Part IV Conclusion
Revised, rewritten, and updated from first edition with a view to incorporating contemporary material with special reference to (a) responsible serving of alcohol; (b) social and economic effects of excessive gambling; (c) marketing in the e-commerce age; (d) legislative changes affecting the myriad responsibilities of club management.
Dr Nerilee Hing is a Bachelor of Business in Tourism (University of New England-Northern Rivers), a Master of Applied Science (Southern Cross University), and a PhD in Gambling Studies (University of Western Sydney, Macarthur). She is a senior lecturer in undergraduate and postgraduate courses in gaming management, strategic management, entrepreneurship, and food and beverage management at Southern Cross University.
Helen Breen is academic co-ordinator for the Centre for Professional Development in Club Management at Southern Cross University and is a Bachelor of Arts (Economics, Social Studies and Australian Public Policy) from Deakin University, and a Bachelor of Business in Tourism (Honours) from the University of New England, Northern Rivers. She is a lecturer in general management and gaming management at Southern Cross University.
Paul Weeks holds a Higher National Diploma in Hotel and Catering Administration from Oxford Polytechnic, a Graduate Diploma of Education from the University of New England, Northern Rivers, and a Master of Education (Training and Development) from Southern Cross University. He is a lecturer in hotel and accommodation management at Southern Cross University.
This text covers the new or revised Gaming Management Competency Units in the new (2002) Hospitality Training Package:
THHADG02A - Develop and Manage Gaming Activities
THHADG03B - Provide Responsible Gambling Services