Now in its tenth edition, Reaching Out, the most comprehensive, practical and applied text available on interpersonal skills, remains squarely focused on the dynamics found in virtually all interpersonal relationships. With new information about online interaction and relationships, expanded content on barriers to communication, and revised content throughout, the text continues to keep pace with the latest theories, sources of interpersonal communication and research in the field. With an engaging and an accessible language that makes the content come alive for readers, this text is an especially effective resource for learning about and teaching the basic interpersonal skills. No matter what occupations or relationships students undertake, their success will largely be determined by how skilled they are interpersonally. With this effective resource on hand for learning about the basic interpersonal skills, its audience will begin a journey of continuous improvement.
Contents
Exercises
Preface
Chapter 1 -- The Importance of Interpersonal Skills
Chapter 2 -- Self-Disclosure
Chapter 3 -- Developing and Maintaining Trust
Chapter 4 -- Increasing Your Communications Skills
Chapter 5 -- Expressing Your Feelings Verbally
Chapter 6 -- Expressing Your Feelings Nonverbally
Chapter 7 -- Helpful Listening and Responding
Chapter 8 -- Resolving Interpersonal Conflicts
Chapter 9 -- Anger, Stress, and Managing Feelings
Chapter 10 -- Barriers to Interpersonal Effectiveness
Epilogue
Appendix
Glossary
References
Index