FAQ_Order FAQ_Returns FAQ_SecurityFAQ_Delivery
FAQ_Fast Shop FAQ_inspection FAQ_FeedbackFAQ_Instructor _resources


Placing your order

Shopping online is very easy, and you have choices

You can choose to:

  • Browse and search for products on the store;
  • Use 'Fast Shop' (quick method to add items to cart if you know the ISBN);
  • Guest Checkout (which means checking out with no registration required);
  • Register and order on your eCommerce account

To search for products, use the search bar at the top right of each page. You can search by title, author, ISBN or key term.

To browse for products, select "Shop Online' and 'Browse all products' from the top navigation.

Browse resources

You can further refine your search by selecting your teaching or learning level, and select the discipline of interest to you.

When you have found the item you wish to purchase, select ADD TO CART button.

You can view your cart contents at any time. When in the shopping cart you can alter the order quantity or remove an item from your cart.

We currently have a limit of 15 individual ISBNs per order. If more than 15 ISBNs are required an additional order will need to be submitted. There is no limit on the number of orders placed.


Guest Checkout

Proceeding to the checkout

When you are ready to go to checkout, select the CART link at the top of the page.

You now need to select whether you wish to login to your existing eCommerce account or choose Guest Checkout.

Guest Checkout means that you are not required to register or login to an eCommerce account. This option is ideal if you are purchasing student materials using credit card payment.

Simply enter in your delivery details and select your credit card details.

*Educator resources cannot be ordered through guest checkout. These resources can be purchased using an Educator, School or Bookseller account and to do so, you need to login.


Fast Shop

Fast Shop is perfect if you know the ISBN and simply want a quick way to enter the ISBN to your cart. It removes the need to browse or search for the items on the store.

You can enter up to 15 different line items. There is no limit to the quantity of each item. For those items that are part of a discounted/special offer, when you enter the ISBN using Fast Shop, you will be able to view the detail of the applied offer.

Fast Shop order

Creating a list is also possible. You may choose to create a list of resources and select 'Email this list' to your colleagues, friends and students.

If you wish to purchase Educator resources using Fast Shop, you will need to login to your verified Educator account.

If you wish to use Fast Shop and want the order to appear through your eCommerce trading account, simply login. You can login, either prior to using Fast Shop, or when you choose to Checkout.

View the How Fast Shop Works infographic.

Try Fast Shop.



Free Freight - We do not charge delivery for any orders placed through our website.

Delivery times

Shipping times will depend upon the stock status of the items you have chosen.

Stock Status Delivery Time

Digital Products

Immediately (Please Note: Digital Products on Printed Access Cards will be delivered as below.)
In Stock

4 - 6 Days

Deliveries to WA and regional areas will take longer

Demand Print Titles

(printed to meet your order)

8 - 10 days
Out of Stock 4 - 6 weeks


Out of stock orders

If one of your selections is not currently in stock, we will ship your order as soon as it is available.

  • If you order multiple products and an item is out of stock, the in stock items will be shipped straight away and the remaining items will follow once they are in stock.
  • You can always cancel your order while you are waiting for your backorder to come into stock. Simply email your request by clicking here. Please be sure to include your order number with your request.


Orders from outside Australia

You can not order products online from outside Australia. Please contact your local Pearson Office.



If you are paying by credit card you must use either Visa, MasterCard or American Express.

Please note: If you are placing an order on behalf of an educational institution or business you may wish use an eCommerce account that is linked to your normal trading account with us. To open an account contact customer service for details by clicking here.

Goods and service tax (GST)

All transactions include GST.

Your receipt

Your receipt will document all product charges. It will state that you have prepaid your order by credit card. Your credit card will not be billed until the product is shipped to you.

Physical products (e.g. text books): A tax invoice is packed with your order.

Digital products (e.g. digital access codes): After placing your order you will receive a Tax Invoice by email that will include your Access Code instructions.

Physical and digital products: If you have purchased a combination of physical and digital products you will receive an email receipt for the digital products, and a second receipt for the physical products which will be packed with your order.




Occasionally the version of a product you have ordered will not be available. If this occurs Pearson may substitute your order with a similar product that will have an alternate ISBN (International Standard Book Number).

Pearson Australia guarantees your complete satisfaction with every purchase. If you are not entirely satisfied with any product you can return it in original condition within 30 days for a full refund (less freight).

Please call customer service on 02 9454 2222 to receive a Returns Authorisation Note.

Please note: Digital products including eBooks, eTexts and Access Codes, Videos and opened software cannot be returned.


Inspection copies

An 'inspection copy' is a copy of any printed book* that can be ordered by an educator in order to review a textbook for a whole class or year level adoption. Inspection copies are returnable within 30 days delivery (unless you elect to purchase it) and must be returned in an undamaged condition. Failing which, your institution will be liable to pay the full list price for it. Pearson has sole discretion to determine the condition of returned goods. Failure to return any inspection copy within the said period will be deemed acceptance of such title(s) and you will be invoiced accordingly.

*Packs and teacher resource sheets, or any other plastic-wrapped item are not eligible to be inspection copy items.

Instructor resources

Most higher education, vocational and professional resources have free accompanying instructor resources. These are accessible to educators/instructors once a text has been adopted for a course/unit. If the resources are loaded to this website, you will need to login using your educator account. Once logged into the site, the files will be accessible to you. If you don't have an instructor account you will need to sign up as an educator/teacher and have your account validated.

We also supply instructor resources to many of our higher education global editions.  These are housed on the US or UK site. Please contact us if you require specific instructor resources for global editions.



We would love to hear how your shopping experience went. Complete the online feedback form here.

Please contact us using the details below for any order related enquiry:

Email: click here.

Fax: 02 9453 0093

Phone: 02 9454 2222




All order information placed through the website resides on a secure SSL server. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.