Shopping online is very easy and you have several choices. You can choose to:

  • Browse and search for products on the store;
  • Use 'Fast Shop' (quick way to add items to cart if you know the ISBN);
  • Guest Checkout (checking out with no registration required);
  • Register and order on your eCommerce account

To search for products, use the search bar at the top right of each page. You can search by title, author, ISBN or key term.

To browse for products, select 'Shop Online' and 'Browse all products' from the top navigation.

Browse -Shop -All

You can further refine your search by selecting your teaching or learning level, and select the discipline of interest to you.

When you have found the item you wish to purchase, select ADD TO CART.

You can view your cart contents at any time. When in the shopping cart you can alter the order quantity or remove an item from your cart.

An ISBN is an acronym for International Standard Book Number. It’s usually 13 digits long, found just above the barcode of the book.

At the moment, you cannot track your Pearson Australia order. However, due to high customer demand, we are in the process of implementing this feature, and hope to be able to offer you order tracking in the near future.

Fast Shop is perfect if you know the ISBN and simply want a quick way to enter the ISBN to your cart. It removes the need to browse or search for the items on the store.

There is no limit to the quantity of each item. For those items that are part of a discounted/special offer, when you enter the ISBN using Fast Shop, you will be able to view the detail of the applied offer.

Fast -Shop -image

Creating a list is also possible. You may choose to create a list of resources and select 'Email this list' to your colleagues, friends and students.

If you wish to purchase Educator resources using Fast Shop, you will need to login to your verified Educator account.

If you wish to use Fast Shop and want the order to appear through your eCommerce trading account, simply login. You can login, either prior to using Fast Shop, or when you choose to Checkout.

Try Fast Shop.

These products can only be purchased by educators who have registered with Pearson. To buy teacher companions or educator texts, you will need to sign up for an educator account or school account. These accounts need to be approved by Customer Service. Please note, this is process can take upto 2 business days.

On Demand resources are only printed and bound after we receive an order from you: we don’t print these in advance or store them in our warehouse. Delivery for On Demand resources takes an additional 2-3 weeks from the time we receive your order to allow for printing and binding.

If one of your selections is not currently in-stock, we will ship your order as soon as it is available.

If you order multiple products and an item is out of stock, the in-stock items will be shipped straight away and the remaining items will follow once they are in stock.
You can always cancel your order while you are waiting for your backorder to come into stock. Simply email your request to Customer Service.

Schools: schools@pearson.com.au

Higher Education: customer.service@pearson.com.au

Please be sure to include your order number with your request.

An 'inspection copy' is a copy of any printed book* that can be ordered by an educator in order to review a textbook for a whole class or year level adoption. Inspection copies are returnable within 30 days delivery and must be returned in an undamaged condition. Pearson has sole discretion to determine the condition of returned goods. Failure to return any inspection copy within the said period will be deemed acceptance of such title(s) and you will be invoiced the full list price accordingly.

Inspection copies are limited to one copy of each ISBN.

*Packs, digital access codes and teacher resource sheets, or any other plastic-wrapped item are not eligible to be inspection copy items.

We can only provide inspection copies to institutions, we are not able to provide these to individual students or parents. Please visit your local bookshop to review a hardcopy resource prior to purchase.

School educators can request an inspection copy via the form found on the respective product landing pages. Higher Education Instructors can select the 'Request an inspection copy' link found underneath the product cover image in the eStore. 

Alternatively, you can contact us to arrange an inspection copy.

Schools: schools@pearson.com.au

Higher Education: customer.service@pearson.com.au

Please tell the team:

  • The name of the institution where you work

  • The ISBNs of the resources you wish to inspect

  • The titles of the resources you wish to inspect

  • The reason you are interested in reviewing these resources.

Or, you can contact your Pearson Sales Consultant to arrange an appointment for them to show you the resources in person.

You cannot order printed/physical products from this website, if you are located outside Australia. Please contact your local Pearson Office.

You can make a purchase on our website in any location if you hold a valid credit card issued in Australia. If you don’t have an Australian credit card, you will need to wait until you arrive in Australia to purchase your resources.

You will need a credit card that was issued in Australia to make a purchase a Digital Access Code for digital access code products on www.pearson.com.au. Otherwise you will need to visit your local Pearson website to purchase your access code.

If you are planning to travel to Australia for your study, it is easier to wait until you arrive in Australia, and then purchase your resources from your university bookstore.

You will need a credit card that was issued in Australia to make a purchase on www.pearson.com.au. Otherwise, you will need to visit your local Pearson website to purchase your access code.

You can also speak to your course instructor about accessing our resources: your course instructor can speak with their Pearson sales consultant to determine the best way for you to purchase resources.

Go to the ‘Login or Join’ area on this website. Click on “No - I don’t have an e-commerce account”. From the drop-down menu select the type of account you would like. Fill out the registration form. If you are a student, your account will be active straight away. If you are an educator or school, your account will need to be approved. This can take 24-48 hours.

If our Customer Service team has not been able to verify that you are an educator, your request may not be approved straight away. You will be asked to send us more information to help us confirm that you are an educator so that we can set your account. Our Customer Service team will continue to work with you until the set-up can be completed.

Please note: You need to be an educator currently working at an Australian tertiary institution. We are not able to approve requests from educators based overseas.

Our New Zealand customers should visit the Pearson NZ site for support, or contact orders@edify.co.nz for assistance.

Your username is simply the email address you used to sign up.

Your password will be sent to the email address that you used to register with Pearson, so please check that email inbox to see if the reminder email has arrived. Please also check your spam folder, just in case. If the email doesn’t arrive, please contact our Customer Service team for further assistance:

customer.service@pearson.com.au

Ph: 1800 181 190

Or you can use the Live Chat button on pearson.com.au to chat with one of our team during business hours.

We do not charge delivery for any orders placed through our website.

This can vary depending on where you live, and which resource you have purchased.

Digital access codes for higher education resources will be emailed out to you once your order is complete.

Resources that are currently in-stock are processed by our warehouse and delivered by standard post.

Delivery times are also listed at the bottom of your order confirmation email.

Shipping times will depend upon the stock status of the items you have chosen.

Stock Status Delivery Time

Digital Products

Immediately (Please Note: Digital Products on Printed Access Cards will be delivered as below.)

In Stock

4 - 6 business days
Deliveries to WA and regional areas will take longer

Demand Print Titles

(printed to meet your order)

8-10 business days 

Out of Stock

4 - 6 weeks


Area Delivery Time

Melbourne

2 business days

Sydney, Canberra

4 business days

Adelaide

2 - 3 business days

Brisbane

3 - 4 business days

Perth, Darwin

6 - 7 business days

Majority of deliveries will be dispatched by Australia Post, but at our discretion we may opt to dispatch with TNT.

Customers can contact customer.service@pearson.com.au to ask which courier has been used for their order.

We do not provide delivery to overseas addresses as part of our normal service. If you hold an Australian-issued credit card you can order an access code for a higher education resource from our website, but all other resources are for sale in Australia only.

Please contact your local Pearson division for more information on resources that are available in your area.

No, we do not currently offer an express post option.

Pearson Australia does not have a store or shopfront, but our resources are stocked by all educational textbook resellers, including university bookshops, as well as major retail chains.

If you place an order with Pearson for primary or secondary school resources with your school's trading account just before the school holidays, you don’t need to worry that we may attempt delivery while the school is closed for the break. We will hold your order in our warehouse and only deliver it to you once school resumes in the following term. You do not need to place a special request to ensure that your parcel is held over the school holidays; we are pleased to provide this service to all our schools customers.

However, if you ordered with a personal account (including guest checkout) and paid via credit card then the order will dispatch as normal during the holidays.

You can return a product in its original condition within 30 days of purchase for a full refund (less delivery charge) by requesting a Returns Authorisation Number from Customer Service. When you return a product to us, we will examine the returned product and if the product is not damaged we will process the refund as soon as possible, and within 30 days of the day the returned product is received to our warehouse. Digital products, including ebooks and access codes, videos and opened software cannot be returned.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Please note: Digital products including eBooks, eTexts and Access Codes, Videos and opened software cannot be returned.

Before initiating a return request, please check our Returns Policy to make sure your products are suitable for a return and then follow the Returns process below.

Returns process

1. Send us an Email
Please send us an email at aftersales@unitedbookdistributors.com.au
Remember to include the following details:
- your name
- the original invoice number for your order
- the reason for the return

2. Complete the necessary documentation
We will email* you a Returns Authorisation document. The completed document needs to be included with the returned goods.

3. Processing the return
We will examine the returned product and if the product is in good condition for resale we will process the refund as soon as possible (within 30 days of receipt of the returned item).

Please note: Digital products including eBooks, eTexts and Access Codes, Videos and opened software cannot be returned.

* A customer can also request for the paper Returns Authorisation Document to be mailed.

Instructions for returning inspection copies can be found on the invoice that was received with the books. Please note all inspection copies must be returned within the 30 day period to avoid any late charges.

Yes you can still return these resources, however there are a few more steps involved. As the 30 day period has lapsed, you will be charged the full amount for the books. You will need to contact our Customer Service team, who will arrange for the books to be returned to Pearson and for the cost of the books to be credited back to you. Please note that you will be charged the freight costs incurred to return these books to Pearson, and you will be required to arrange the postage - couriers are not provided by Pearson for the late return of inspection copies.

For Primary and Secondary returns, please send an email to schools@pearson.com.au

For Higher Education returns, please email customer.service@pearson.com.au

Check your invoice - if you have had this book and invoice for 30 days or less, then please send your inspection copy and invoice back to this address:

Reply Paid no. 85142
Att: Schools Returns
United Book Distributors
30 Centre Rd
Scoresby
VIC 3179

If the return is more than 30 days, you will need a returns authorisation to return it. Please email schools@pearson.com.au with your invoice number and subject line ‘Returns Authorisation’ - our customer service team will then email you back with the necessary paperwork. Print this and pack with your book and return to the address above.

Please note that you will be charged the full list price for any inspection copies that are not returned within 30 days. Pearson will need to credit this amount back to you after arranging the return.

Occasionally the version of a product you have ordered will not be available. If this occurs Pearson may substitute your order with a similar product that will have an alternate ISBN (International Standard Book Number).

Pearson Australia guarantees your complete satisfaction with every purchase. If you are not entirely satisfied with any product you can return it in original condition within 30 days for a full refund (less freight).

You can contact us via email to receive a Returns Authorisation Note. Please note all returns requests must be received in writing; we cannot authorise a return over the phone.

Schools customers: schools@pearson.com.au

Higher Education customers: customer.service@pearson.com.au

Please note: Digital products including eBooks, eTexts and Access Codes, Videos and opened software cannot be returned.

Unfortunately we are not able to provide free access codes to replace lost codes. We recommend that you activate your access code as soon as possible after purchase, as lost codes cannot be replaced free of charge.

If you have purchased the digital access code via this website, you will receive an email containing your access code and access instructions. Also, upon submitting your order, the immediate website page after checkout, will display your digital access code and instructions.  

You can also log into pearson.com.au and access your order details history, including digital access codes. Once logged in, you will need to hover over ‘Welcome’, where you’ll see a drop down box - click ‘My Account’. In the new screen, you’ll see ‘Order History’ on the left hand side. Click this, and click on the order number for your latest order. This will take you through to your access code, with a link for ‘registration instructions’ on the right hand side. Click this and follow the instructions to redeem your access code.

Please contact the Higher Education digital support team for help:

Emailtech.help@pearson.com

Live Chat: http://support.pearson.com

Phone: 1800 654 985

You will need to tell the team:

  • Your access code

  • Your email address

  • The name of your university or institution

  • The name of your course

  • The title of your resource

If you have purchased a primary/secondary eBook, (i.e.Pearson Science 8 eBook): Please ensure you have downloaded the Pearson App :

http://www.pearsonplaces.com.au/help/ctl/article/mid/6911.aspx?articleId=34

You can download our eBooks to the App for use offline.

If you are having trouble with the App, please email our schools digital team at help@pearson.com.au. Please tell the team:

  • You username for Pearson Places

  • The school you attend

  • The full title of the resource you are using

  • If you can include a screenshot of the issue that will help the team assist you more quickly.

You can also call the Schools Digital Support Team on 1800 656 685; choose option 3 - Digital enquiries

eBooks

Firstly you will need to redeem your access code - instructions for this are included when you purchase the code.

If you have redeemed your code and are having a technical issue, you will need to contact the VitalSource customer support team and use the live chat function to speak to them on the following link: https://support.vitalsource.com/hc/en-us

MyLabs

If you are having trouble accessing your MyLab resources, please send an email to tech.help@pearson.com with the following information:

  • Your access code

  • The name of your university or institution

  • The name of your course

  • Your Pearson Course ID, if known

  • A screenshot of the error or issue

You can start a Live Chat with the higher education digital team here: https://support.pearson.com

You can also call the Higher Education Digital Support Team on 1800 654 985

Firstly, check that you are using the right login details. A different login to www.pearson.com.au is required for MyLab website.

Please ensure that you create a separate account with MyLab in order to access these resources.

Please contact the Higher Education Digital Support Team for help:

Email: tech.help@pearson.com

Live Chat: http://support.pearson.com

Phone: 1800 654 985

You will need to tell the team:

  • Your access code

  • Your email address

  • The name of your university or institution

  • The name of your course

  • The title of your resource

A Course ID is provided to you by your lecturer/instructor. It links your MyLab account to your instructor, so you can be connected to the class they’ve set up.

Your Course ID will be different to the unit number/course code for your subject at university.

It will consist of your instructor’s surname + a 5 digit number: e.g. ‘Smith12345’

Please check your LMS or contact your instructor to find your course ID.

If you don't have a course ID, you must not purchase the MyLab product as you will not be able to use it. If you've already purchased, please email tech.help@pearson.com to request a refund. Please tell the team:

  • Your access code

  • Your email address

  • The name of your university or institution

  • The name of your course

  • The title of your resource

For eText resources: If you are only interested in accessing the eText, and you don’t really want access to the quizzes and activities available in the MyLab, then you may have purchased the wrong product. You will only need to use the VitalSource eBook if this is the case.

Please send an email to tech.help@pearson.com to request assistance in replacing your MyLab access code with a VitalSource eBook access code.

Teachers, lecturers and tutors currently employed at an Australian school, university, RTO or other education institution are eligible to access instructor resources.

Homeschool parents who hold a current home school ID number can also access these resources.

Student teachers, private tutors, parents and students are not eligible to access the educator resources.

Due to permissions and distribution restrictions, we are not able to share the instructor resources with educators who are based overseas.

Homeschool parents are very welcome to register with Pearson for educator resources. Please register with us here:

http://www.pearsonplaces.com.au

Private tutors are not eligible to access instructor resources.

Most higher education, vocational and professional resources have free accompanying instructor resources. These are accessible to educators/instructors once a text has been adopted for a course/unit. If the resources are loaded to this website, you will need to login using your educator account. Once logged into the site, the files will be accessible to you. If you don't have an instructor account you will need to sign up as an educator/teacher and have your account validated.

We also supply instructor resources to many of our higher education global editions. These are housed on the US or UK site. Please contact us if you require specific instructor resources for global editions.

You need to be registered with Pearson as an ‘educator/teacher’ in order to access the instructor’s resources for this text. If you are already registered, please log in and enter the ISBN of the title into the search bar in the top right hand corner. Click on the book, and you’ll see ‘Instructor’s Resources’ on the left hand side menu. Click this link to download the resources.

If you are not registered, you will need to sign up with us here: http://www.pearson.com.au/account/create. The request will come through to the customer service team for verification. Please keep in mind that this account can take up to 2 business days to be approved. Once you are approved, you will be able to access the resources.

If you are a secondary or primary teacher, please note that most of the teaching resources for our schools titles, including solutions, practice exams and curriculum links are available via our website www.pearsonplaces.com.au

Please register on this website as a teacher to access these resources.

To download this file, you will first need to download the TestGen program. To download, please follow these instructions:

  1. Go to www.pearsoned.com/testgen

  2. Click ‘Downloads’

  3. Login details:

    1. Username: tginstructor

    2. Password: testgen2012

4. Click ‘TestGen Desktop Application’

  1. Click either ‘PC’ or ‘Mac’ as applicable to you

  2. Click ‘Save’ to download the Installer.

  3. Once downloaded, find the install application and install TestGen to your computer (we recommend using all the default settings during the installation process).

Once this program is installed, you will be able to open the .bok testbank files within TestGen.

Please contact your instructor to request help reviewing your work if the solutions to your particular resource are restricted.

You can pay with either Visa, MasterCard or American Express.

No, we do not currently accept PayPal as a form of payment.

Pearson is happy to review all requests for a trading account from education institutions and booksellers, although we cannot set up trading accounts for individuals. Please note that most schools, universities and booksellers will already have a trading account with Pearson.

To find out if your institution has a trading account, please email Customer Service:

Schools: schools@pearson.com.au

Higher Education: customer.service@pearson.com.au

To set up a new trading account, please visit:

http://www.pearson.com.au/account/create

Your payment details will be processed and your credit card will be charged during checkout. We require upfront payment for all credit card transactions.

Your receipt will document all product charges. It will state that you have prepaid your order by credit card. 

Physical products (e.g. text books): A tax invoice is packed with your order.

Digital products (e.g. digital access codes): After placing your order you will receive a Tax Invoice by email that will include your Access Code instructions.

Physical and digital products: If you have purchased a combination of physical and digital products you will receive an email receipt for the digital products, and a second receipt for the physical products which will be packed with your order.

We require upfront payment in order to further protect and secure your credit card details. That is also why we use one of the leading provider in the payment industry - BrainTree (a PayPal service) as our payment gateway. For your security, we do not store your credit card details. For more information, you can visit BrainTree’s website.

We do not store your credit card information. All credit card details will be entered directly into our payment gateway provider hosted fields (Braintree). All payment details are processed and stored securely with BrainTree. For more information, you can visit BrainTree’s website.

Live Chat:
Start a live chat with us during business hours by clicking the Live Chat button at the bottom of your screen now

Email:
Schools: schools@pearson.com.au
Higher Education: customer.service@pearson.com.au

Phone:
Schools: 1800 656 685
Higher Education: 1800 181 190