Working in the Financial Services Industry (3e)

This book has been written specifically to help students develop the necessary skills and knowledge to embark upon a successful career in the financial services sector in a clerical or administrative role.

Part 1: Working in financial services
1 The financial services sector
2 About organisations
3 Working for an organisation
4 Working effectively

Part 2: Communicating in the workplace
5 About communication
6 Doing research
7 Writing memos, emails and letters
8 Writing reports
9 Getting your writing right
10 Giving a presentation

Part 3: Working with others
11 Working in a team
12 Working with customers

Part 4: Working safely
13 Health and safety in the workplace

Solutions to activities
Glossary
References
Index

• Current information on industrial relations and occupational health and safety
• Case studies at the end of each chapter based on workplace simulations that demonstrate how the theory is applied in business
• Extended end-of-chapter questions to help students consolidate learning
• A list of resources (including online sources) at the end of each chapter to help students complete assignments or conduct further research
• Detailed solutions to activities allowing students to compare their answers to the organisational and communication challenges.

Kay Waters has a Graduate Diploma in Communication and has worked as an in-house editor for many years. She is now a freelance editor and writer.

Includes coverage of FNS10 Financial Services Training Package competency units:

BSBCMM301A Process customer complaints
BSBOHS303B Contribute to OHS hazard identification and risk assessment
BSBWOR204A Work effectively with others
FNSICIND301B Work in the financial services industry

Includes coverage of FNS04 Financial Services Training Package competency units:

FNSICGEN301B Communicate in the workplace
FNSICGEN303B Work with others
FNSICGEN304B Apply health and safety practices in the workplace
FNSICIND301B Work in the financial services industry
FNSICCUS302B Process customer complaints