Club Management In Australia: Administration, Operations & Gaming (2e)

Although Australia has more than 5500 registered and licensed clubs, many of them major business operations, Club Management in Australia: Administration, Operations, and Gaming (originally published in 1998) was the first book of its kind on this important subject. The book is a unique educational text and reference work for club managers, directors, and employees, as well as students and educators. It integrates theory and practice by providing a comprehensive coverage of operational and management issues in all departments, including human resources, marketing, finance, food, beverage, gaming, and entertainment. The book examines the roles of directors, managers, employees, and club members, and provides a current overview of the legal obligations of club management in all Australian states and territories.

Gaming is given particular attention. Gaming machine operations and management and other types of gaming are covered in detail in the context of the competitive environment faced by licensed clubs, and the social and economic effects of gambling. (This section covers the new or revised Gaming Management Competency Units in the (2002) Hospitality Training Package  THHADG02A (Develop and Manage Gaming Activities) and THHADG03B (Provide Responsible Gambling Services).

Introduction
Acknowledgments
The Authors

Part I Club Administration

• Introduction to the Club Industry
• Governance of Clubs
• Legal Obligations of Clubs

Part II Club Management Operations

• Human Resource Management
• Marketing Management
• Financial Management
• Facility and Risk Management
• Beverage Operations
• Catering Operations
• Promotions and Entertainment Management

Part III Gaming

• Gaming and Gambling in Australia
• Gaming Machine Management
• Other Club Gambling
• Socioeconomic Effects of Gambling

Part IV Conclusion

• Concluding Comments

References
Index

Revised, rewritten, and updated from first edition with a view to incorporating contemporary material with special reference to (a) responsible serving of alcohol; (b) social and economic effects of excessive gambling; (c) marketing in the e-commerce age; (d) legislative changes affecting the myriad responsibilities of club management.

• Aims at start of each chapter provide bullet point list of objectives and subject matter of each chapter and expected learning outcomes.
• Comprehensive and well-organised text covering all aspects of club management; book arranged in four logical and self-contained Parts: Part I Club Administration; Part II Club Management Operations; Part III Gaming; and Part IV Conclusion.
• Part I focuses on the growth and development of the club industry in Australia, its current status, key industry associations, organisational structures, the roles of members, directors and managers, and the legal obligations of clubs.
• Part II examines the main functional areas of clubs including: human resource management; marketing; financial management; facility and risk management; the operational areas of beverage service and catering operations; and club promotions and entertainment.
• Part III addresses the subject of gaming. Chapters in this part discuss the history of gaming in Australia, the competitive gaming environment for clubs, gaming products, other types of club gaming, and gaming machine management. Explanations for gambling and its socioeconomic impacts are also discussed.
• Part IV, a single chapter of concluding comments, highlights future challenges for the club industry.
• Every attempt has been made to provide a comprehensive, up-to-date discussion of areas pertinent to effective club management, drawing on secondary material, primary research, and industry practices.
• Case studies at the end of each chapter provide opinions and viewpoints of club industry practitioners and associations, present recent research findings, and examine contemporary developments in the industry and its external environments.
• Discussion questions for each chapter provide a welcome source of material for educators involved in the increasing number of courses offered Australia-wide on various aspects of club operations, club management, and gaming.
• Written in clear, concise style.
• Clear, uncluttered, 'non-fussy' design.
• Generous use of heads and bullet points for clarity of presentation.
• Tables and figures used for ease of reference and illustration of concepts.
• Revised, rewritten, and updated from first edition with a view to incorporating contemporary material with special reference to (a) responsible serving of alcohol; (b) social and economic effects of excessive gambling; (c) marketing in the e-commerce age; (d) legislative changes affecting the myriad responsibilities of club management.
• Coordinated and graduated text with numerous cross-references that allow students to build upon concepts already gained, and facilitates applications to new concepts as they are introduced.
• Comprehensive, practical index.

Dr Nerilee Hing is a Bachelor of Business in Tourism (University of New England-Northern Rivers), a Master of Applied Science (Southern Cross University), and a PhD in Gambling Studies (University of Western Sydney, Macarthur). She is a senior lecturer in undergraduate and postgraduate courses in gaming management, strategic management, entrepreneurship, and food and beverage management at Southern Cross University.

Helen Breen is academic co-ordinator for the Centre for Professional Development in Club Management at Southern Cross University and is a Bachelor of Arts (Economics, Social Studies and Australian Public Policy) from Deakin University, and a Bachelor of Business in Tourism (Honours) from the University of New England, Northern Rivers. She is a lecturer in general management and gaming management at Southern Cross University.

Paul Weeks holds a Higher National Diploma in Hotel and Catering Administration from Oxford Polytechnic, a Graduate Diploma of Education from the University of New England, Northern Rivers, and a Master of Education (Training and Development) from Southern Cross University. He is a lecturer in hotel and accommodation management at Southern Cross University.

This text covers the new or revised Gaming Management Competency Units in the new (2002) Hospitality Training Package:

THHADG02A - Develop and Manage Gaming Activities
THHADG03B - Provide Responsible Gambling Services