Computing for Business Success Pearson eBook Digital Student Access Code (3e)

Richardson

Title Computing for Business Success Pearson eBook Digital Student Access Code

Edition 3rd

ISBN 9781742064055

ISBN 10 1742064051

Published 11/07/2011

Published by Pearson Custom Books

Pages 331

Format Digital Access Code

Access Code (Digital) ($83.95)Access Code (Digital) ($83.95)

Total Price $83.95 Add to Cart

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Description

Computing for Business Success, 3rd edition, emphasises an end-user and problem-solving approach that will empower students to design models that integrate productivity tools into a business context.It incorporates both theory and applications in one complete package. With the use of Australian case studies, end-of-chapter questions, summaries and ethical issues boxes, students are able to gain a clear understanding of computers as tools that empower people to be innovative in today’s business environment. At the end of each chapter students can use Self-Test multi-choice and fill-theblank questions to enable them to check their understanding of the theories, concepts and tools covered in each chapter. Facilitators can use the review questions and Hammer Wines case study, Problem-Solving and Group Activities to support learning activities that integrate the end-user business software skill acquisition and the theories and tools of Information Systems.

Covering topics such as Business Information Systems, Project Management, Global Digital Economy, Human–Computer Interaction, Security and Risk Management, and e-Business, this text manages to capture the practical and complex issues in business.

INTRODUCTION

2. MAKING KNOWLEDGE WORK
Introduction
Information management
Knowledge management
The data–information–knowledge continuum
Data
Information
Knowledge
The data–information–knowledge continuum
The rise of the information society and the knowledge economy
Managing information and knowledge in organisations
Traditional information and knowledge management
Cataloguing
Modern cataloguing = metadata
Standards and authority for metadata values
The problem of language: Classification, taxonomies and thesauri
Information and knowledge audits
Computerised information management and knowledge management tools
Document management systems
Content management systems
Knowledge management systems Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines,Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

3. SYSTEMS FOR BUSINESS SOLUTIONS
Introduction
Business organisations
Systems and systems thinking
Business organisations as systems
Business organisational structure
Organisational culture
Management levels
Business organisational information
Data versus information
Data processing
Characteristics of information
Information flow
Business information systems
Transaction processing systems
Management information systems
Decision support systems
Expert systems
Executive information systems
Group decision support systems
Communication support systems
Office support systems
Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

4. DESIGNING EFFECTIVE BUSINESS SOLUTIONS
Introduction
Systems here, there and everywhere
System classification
System characteristics
Systems thinking
Real problems and solutions
Problem Solution
End-user capabilities
End-user information systems
Human responses
Problem-solving in context
Development of EUIS
Designing solutions
Problem-solving process
A five-step process
Problem analysis: What kind of problem exists?
Step 1: Problem analysis, Step 2: Understand the problem, Step 3: Decision-making, Step 4: Solution design, Step 5: Implementation
Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

5. EVALUATING SOFTWARE FOR PRODUCTIVITY
Introduction
Impact of software decisions
Software applications
Systems software
Applications software
Desktop productivity tools
Enterprise systems
User requirements
Software evaluation
Performance criteria
Software evaluation and usability
Basket Case business background
Acquisition and integration
Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

6. EVALUATING HARDWARE FOR PRODUCTIVITY
Introduction
Information technology
User requirements
Performance criteria
Inside a computer: Hardware components
Input
Output
Central processing unit
Secondary storage
Data representation
Organisation-wide computing
Supercomputers
Mainframes
Minicomputers
Microcomputers
Personal digital assistants
Networked computing
Internet
Intranet
Extranet
Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

7. NETWORKS AND MOBILE TECHNOLOGY
Introduction
Changing boundaries
Computer networks
Network models
Local area networks
Network topology
Wide area network
Physical network layer
Network layer
Application layer
Mobile communication
Email
Web browsers
Mobile devices
Short messaging service (SMS)
Social networks
Summary
Self-assessment exercises, Case: Solution Design Project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

8. HUMAN–COMPUTER INTERACTION
Introduction
Human–computer interaction
Usability
The importance of usability
Application of usability techniques on a system
Measurement of usability
Interaction styles
Batch
Question and answer
Command language
Form fill-in
Menu
Direct manipulation
Non-command
Natural language
User analysis
Factors that affect motivation
The importance of studying users
Task analysis
Usability evaluation techniques
Cognitive walkthrough
Heuristic evaluation
Case study: Double D Real Estate
Users and tasks
Cognitive walkthrough example: Double D Real Estate Customer
Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines, Ethical issues—Hammer Wines, Applying your skills

9. MANAGING DATA RESOURCES
Introduction
The importance of data
Databases
Leading technologies
Traditional file organisation
Data hierarchy
The relational database approach
The relational database structure
Relationships
Entity-relationship diagrams
The cardinality or relationships
From data to information
Forms—An easy way to enter or display data
Queries let you ask questions of your database
Reports
Guidelines for designing solutions
Information gathering
Input/processing/output table
Design the tables you will need
Design assumptions—Business rules
Summary
Self-assessment exercises
Case: Solution design project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines/Tap Training Courses, Applying your skills

10. ECOMMERCE
Introduction
Establishing an eCommerce capability
The forms of eCommerce
Business-to-Consumer (B2C) eCommerce
Consumer-to-Consumer (C2C) eCommerce
Business-to-Business (B2B) eCommerce
An example of a B2B business model: Just-in-time (JIT) inventory management
Other B2B eCommerce business models
The technology infrastructure to support eCommerce
The technology infrastructure to support supply chain operations
Electronic data interchange (EDI)
Automatic data capture
ESourcing and eProcuring
Performance criteria
Summary
Self-assessment exercises
Case: Solution design process: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

11. SECURITY AND RISK MANAGEMENT
Introduction
Security and risk—an individual concern
Electronic communications policy
Restrictions on computer usage
Surveillance by the organisation
Governance of IT systems development
Security of IT assets
Back-up and disaster recovery procedures
Threats to IT systems
Web security
Firewall
Virus software
Quality
Ethics
Terrorism and information integration
Occupations
Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills

12. SURVIVING CHANGE IN THE WORKPLACE
Introduction
Individuals and communities
Evolution of people and work processes
Information technology and organisational change
Change agents
Open systems
Human factors
Teams
Managing teams
Integrated computer technology (ICT) to support teamwork
End-user information system project management
Summary
Self-assessment exercises, Case: Solution design project: Hammer Wines, Problem-solving and group activities, Ethical issues—Hammer Wines, Applying your skills'

Glossary
Index

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