For undergraduate and graduate Operations Management courses
Creating value through Operations Management.
Operations Management provides students with a comprehensive framework for addressing operational process and supply chain issues. This text uses a systemized approach while focusing on issues of current interest.
Part 1 Creating Value Through Operations Management
Chapter 1 USING OPERATIONS TO COMPETE
SUPPLEMENT A: DECISION MAKING
Chapter 2 PROJECT MANAGEMENT
Part 2 Managing Processes
Chapter 3 PROCESS STRATEGY
Chapter 4 PROCESS ANALYSIS
Chapter 5 QUALITY AND PERfORMANCE
Chapter 6 CAPACITY PLANNING
SUPPLEMENT B: WAITING LINES
Chapter 7 CONSTRAINT MANAGEMENT
Chapter 8 LEAN SYSTEMS
Part 3 Managing Supply Chains
Chapter 9 SUPPLY CHAIN INVENTORY MANAGEMENT
SUPPLEMENT C: SPECIAL INVENTORy MODELS
Chapter 10 SUPPLY CHAIN DESIGN
Chapter 11 SUPPLY CHAIN LOCATION DECISIONS
Chapter 12 SUPPLY CHAIN INTEGRATION
Chapter 13 SUPPLY CHAIN SUSTAINABILITY AND HUMANITARIAN LOGISTICS
Chapter 14 FORECASTING
Chapter 15 OPERATIONS PLANNING AND SCHEDULING
Chapter 16 RESOURCE PLANNING
SUPPLEMENT D: LINEAR PROGRAMMING
Appendix 1 NORMAL DISTRIBUTION
Appendix 2 TABLE of RANDOM NUMBERS
Glossary
Name Index
Subject Index
NEW! Provide more moments of true understanding: Increased Integration with MyOMLab. This edition has been heavily integrated with MyOMLab so students can get lots of practice and learning in terms of the quantitative side of the course.
NEW! Focus on supply chain coverage: Five chapters in this edition are devoted to supply chain management, beginning with “Supply Chain Inventory Management.”
NEW! Address Supply Chain and Sustainability: New Chapter 13: Supply Chain Sustainability and Humanitarian Logistics. This new chapter addresses critical issues such as reverse logistics, energy efficiency, disaster relief, and ethics, and provides new problem-solving exercises.
For undergraduate and graduate Operations Management courses
Creating value through Operations Management.
Operations Management provides students with a comprehensive framework for addressing operational process and supply chain issues. This text uses a systemized approach while focusing on issues of current interest.
Supply Chain Orientation: This text uniquely builds the concept of a supply chain from the ground up allowing students to see how effective internal processes lead the best supply chains.
Managerial Practices boxes: These boxes highlight how real companies are dealing with process and supply chain issues.
Video Cases: The videos for this text consist of case material supported by video footage to show how operation management can be used to solve real world problems. The companies featured in these videos include:
- Southwest Airlines: Two videos that show how this company copes with gate turnaround operations and the passenger boarding process.
- Autoliv: Showcases lean systems
- Clif Bar & Company: Highlights supply chain design and sustainability
- Deckers Outdoor Corporation: Shows inventory management
MyOMLab: Based on Pearson’s proven XL technology, MyOMLab helps you assess your students’ performance and assign and grade homework in the operations class. Keyed directly to the text, MyOMLab offers algorithmically generated problems that also come with support to help students when they need it. For a complete demo, visit myomlab.com.
MyOMLab New Design is now available for this title! MyOMLab New Design offers:
- One Place for All of Your Courses. Improved registration experience and a single point of access for instructors and students who are teaching and learning multiple MyLab/Mastering courses.
- A Simplified User Interface. The new user interface offers quick and easy access to Assignments, Study Plan, eText & Results, as well as additional option for course customization.
- New Communication Tools. The following new communication tools can be used to foster collaboration, class participation, and group work.
- Email: Instructors can send emails to their entire class, to individual students or to instructors who has access to their course.
- Discussion Board: The discussion board provides students with a space to respond and react to the discussions you create. These posts can also be separated out into specific topics where students can share their opinions/answers and respond to their fellow classmates’ posts.
- Chat/ ClassLive: ClassLive is an interactive chat tool that allows instructors and students to communicate in real time. ClassLive can be used with a group of students or one-on-one to share images or PowerPoint presentations, draw or write objects on a whiteboard, or send and received graphed or plotted equations. ClassLive also has additional classroom management tools, including polling and hand-raising.
- Enhanced eText. Available within the online course materials and offline via an iPad app, the enhanced eText allows instructors and students to highlight, bookmark, take notes, and share with one another.
Stimulate student interest–Chapter Opening Vignettes: This text engages and stimulates student interest by profiling how real companies apply specific operational issues addressed in each chapter.
Apply insight through examples: Examples demonstrate how to apply what students have learned and walk them through the solution process. These examples always close with a unique feature called Decision Point, which focuses students on the decision implications for managers.
Streamlined design: Fewer chapters, fewer pages, and enhanced clarity allows students to engage each topic efficiently and effectively. Overall figures and photos have been added to improve the presentation of key concepts and techniques, chapters have been trimmed, and new and current material has been included.
OTHER POINTS OF DISTINCTION
Extensive End-of-chapter Resources:
- Solved Problems–This feature reinforces and helps students prepare their homework assignments by detailing how to solve model problems with the appropriate techniques presented in the chapter.
- Active Model Exercises–These exercises enable students to use pre-created spreadsheets to do “what-if” analysis of examples presented in the text to see what would happen if certain parameters were changed.
- Cases–Challenge students to grapple with a capstone problem that can be used as an in-class exercise or a homework assignment or team project.