Overview

FAQ

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Reader PLus support

Reader+ titles can be set up with an access code. You can purchase a code by itself, or you can purchase a printed book which includes an access code on the inside of the cover.

Access codes are printed under a silver scratch panel - scratch the panel gently to reveal your code. The panel doesn’t peel or lift away, peeling will damage the code.

To set up your code:

* Go to pearsonplaces.com.au 
* Login to your account or create a new account 
* On your Passport page, look at the right-hand side of the screen and you will see three empty boxes as shown below. Type your code into these boxes and click Submit to activate the code:
access code redemption

Follow these instructions to create an account on Pearson Places.

Your username is probably your school email address; if that doesn’t work, follow this link to retrieve your username.

If you’ve forgotten your password, simply select retrieve password.

Answers for our Pearson Maths series are available in the Resources section of your Reader+. Answers and worked solutions for most other Reader+ titles are only available to teachers. Ask your classroom teacher to share these solutions with you.

answers to Pearson maths

Open your Reader+ title.

At the top of the screen, in the blue bar, look to the right corner. You will see a gem icon Image2. When you press the Image2 icon, you will see a list of all available resources. Students will have a Student Resources tab which includes

* Worksheet/Programs Image 10
* Video Image8
* Interactives Image9

Some titles also have audio resources.

Teachers will see the Student Resources tab, as well as a Teacher Resources Tab

You will need an internet connection in order to access these resources for the first time. Some resources, including worksheets, videos and practice exams, can be downloaded for use offline later.

System requirements for native apps

Platform

Operating System

Access

Android

min OS: 4.2

Google Play Store

iOS

min OS 8.3

Apple App Store, Apple iTunes


System requirements for web and desktop app

Operating System

Web Browser

Access

Desktop - min. Windows 7

Chrome, Firefox, Internet Explorer 9,11

Portal link provided by School Administrator or by Pearson

Desktop - OS X El Capitain

Safari

Portal link provided by School Administrator or by Pearson

Desktop - min. Ubuntu 12.04

Chrome, Firefox

Portal link provided by School Administrator or by Pearson

Web - Microsoft

Chrome, Firefox, Internet Explorer 9,11

N/A

Web - Apple

Safari

N/A

Web - Linux

Chrome, Firefox

N/A

Recommendation

Please whitelist the below domains and the IP equivalents before accessing Reader+. Whitelist port 80 and port 443.

Domains

*.gls.pearson-intl.com
*.gls.pearson-intl.com/foxit-webpdf-web/pc
www.google-analytics.com/analytics.js
analytics.google.com
cognito-identity.us-east-1.amazonaws.com
cdn.gloss.pearson-intl.com
*.cloudfront.net
*.pearson.com
https://www.pearsonplaces.com.au/User_Login.aspx
https://www.pearsonplaces.com.au/SSOService.aspx https://auth.pulse.pearson.com/sso/assert
https://reader-sin-prod.gls.pearson-intl.com/

eBook navigation

There are 3 ways to navigate your eBook using the Page Slider at the bottom of the screen:

1. Select and drag the blue marker along the line and navigate to your page.

2. Type a page number into the box on the right then hit Enter/Go.

3. Use the arrows on either side of the text box to navigate backwards and forwards.

For mobile users - Multi touch eBook navigation

Swipe right or left to turn pages forward or backwards.

Pinch your fingers together or move them apart on the screen while viewing your book to reduce or enlarge the display.

Flick the finger in the upward direction on the screen to quickly scroll through long lists and pages. Tap the screen to stop scrolling, or wait for the scrolling to stop.

Drag by pressing your finger against the screen and dragging it up or down to scroll slowly. Or press your finger against the Page Slider and drag it left or right to navigate between pages.

Tap the screen of an open eBook to display the Reading menu.

Press and hold in the text area of an open eBook to create a Highlight or Note.

Rotate your device to switch from single to double page view.

Add or remove bookmarks

Access the Bookmark icon Bookmark Icon at the top of the page. Tap to add or delete a Bookmark.

Access your bookmark list

1. Tap anywhere in your reading screen to display the Reading menu.

2. Tap the Bookmarks icon Bookmark Icon from the Reading menu. You will see a list of Bookmarks with page number locations.

3. Tap a Bookmark to navigate to the bookmarked page.

Add a highlight

1. Press (don't tap) the area of the screen where you want to begin text selection. The marking tool will appear.

2. Press and drag the bottom corner(s) of the marking tool to enlarge/shrink the selection area.

3. Select a colour from the menu that appears and the passage will be highlighted.

Delete a highlight

1. Tap an existing Highlight.

From the options icon Options Icon, select 'delete'.

TIP: When the text is highlighted, you have the option of adding a Note (see section on Notes).

Add a note (3 ways)

1. When you highlight text while reading, you can add a note by clicking the Note icon R+_Note _Icon _Blue.

2. From the Bookshelf menu tap My Notes.

    1. Select an eBook title. You will see Notes and Highlights for this eBook.
    2. Add a Note to the chosen Highlight text by clicking the add note icon R+_Note _Icon _Blue.

3. Tap anywhere on the page to display the Reading menu.

    1. Click the Note icon R+_Note _Icon _Blue.
    2. Tap the chosen Highlight to open the Take Note overlay, and add your Note.

Delete a note

Tap on chosen Highlight and from the Take Note overlay, tap the options icon Options Icon and select ‘delete’.

Mobile users can add a recorded Note by tapping the microphone icon R+_Mic _Icon _Blue.

From My bookshelf, tap the search icon Search to search for eBook titles and authors.

From an open eBook, tap the search icon Search to search the contents of the book.

You may find it easier to project a single page at the front of a class, or keep distractions to a minimum by looking at just one page at a time.

To change from double-page view to single-page view: Select the Image 12 icon found on the top right corner of the blue bar and under Page Display you can choose either the Single page or the Double page option.

Image 14

Both student and teacher resources are easily accessible via the diamond on the top right of your Reader+ screen.

For clarity, we have separated tabs into student and teacher tabs. If you are a teacher, and you cannot see the teacher tab, contact us and we can set you up with the correct level of access.

We’ve also separated resources for teachers into whole ebooks (which includes curriculum mapping grids and teacher notes), and also chapter resources (which includes videos, tests, test answers and teaching programs).

For students, we have interactives and weblinks separated by chapter and by page.

Want to see a clear picture on all the interactives and activities for your students? Click on the page tab.

Resources available for teachers and students differ across subject areas, so for a clear demonstration, contact your Pearson sales consultant who will be happy to help you out.

Live Chat: www.pearsonplaces.com.au
Email: help@pearson.com.au
Phone: 1800 656 685

Downloading, or re-downloading, for mobile and tablet users

Download the Reader+ application from the Apple App Store (iOS) or Google Play Store (Android).

Downloading, or re-downloading, for desktop app

For PC users

Firstly you need to check if you have a 64-bit or a 32-bit machine. Most full-size laptops are 64-bit, the smaller devices are more likely to be 32-bit.

Learn how to check your machine type.

    1. Download the installer for a 32-bit machine
    2. Or, download the installer for a 64-bit machine
    3. Open the installer and follow the prompts
    4. Click the Image3 icon to open the Bookshelf.

For Mac users

The Pearson Reader+ offline Mac app allows you to view your Pearson eBook offline on macOS 10.10 and above. Go to www.whatsmybrowser.org to find out what your operating system is.

    1. To download the Reader+ offline app installer for Mac, click on this link.
    2. Find your Pearson eBook installer in your Downloads folder. The installer is called Mac-20170912_Sinprod.zip and has the Pearson Reader+ icon.
    3. Right-click or hold the Ctrl key and click the installer icon, select Open and follow the prompts. If the installer will not open, see instructions in the GateKeeper Warning article.
    4. Once the app is installed, find the offline app shortcut in your Mac’s Application folder. The file path is typically: Macintosh HD/Applications. Drag the shortcut to your dock for easy access.
    5. Click the Image3 the icon to open the Bookshelf.

Login to the Reader+ app in your device.

You’ll need to have the app installed before you can download the books: see the section above for help installing the Reader+ app.

You will be able to see all the eBooks you have access to under ‘My Bookshelf’.

1. Click on the cloud icon Image 13 on the eBook cover. This will now change to the icon with a cloud Image7 pointing down. Be patient at this point, try not to tap the icon repeatedly as this can cause the app to freeze.
2. When the icon with the cloud with the arrow pointing down appears, there should be a green line that runs around the outside of the white circle Image4. This shows the progress of the download.
3. Next, a box with arrow pointing up Image 15appears that indicates the last step before the download is complete.
4. Once the download and installation is complete, the book will have a green circle with a white tick Image 11on it. You will now be able to open your books.

Type of device

Version

Last updated

Mobile and tablet

1.18

09/05/2018

Laptop

1.15.7

18/01/2018

We are unable to provide you a PDF copy of the book. This has been a tough decision for Pearson, since we have a responsibility to take reasonable measures to protect the intellectual property of our authors and contributors and unfortunately PDF is just not secure enough to meet that need.

Logging out of the Reader+ app will erase the downloaded books. This is designed to protect your personal information, in case you are using our products on a shared computer. Once you have downloaded your books, simply close the app without logging out. Your downloaded titles will then be waiting for you when you open the app again.

If you are able to login to Pearson Places easily, but get an error message that says ‘invalid username’ when you login to the Reader+ app, we can help.

The good news is your account is working correctly, as you’re able to login to Pearson Places without trouble. Most likely the issue is with your school’s security settings, which may be blocking access to the Reader+ app.

Your school’s IT Manager needs to adjust the security settings - this is called Whitelisting. Please contact our Customer Care team for instructions on whitelisting: help@pearson.com.au

Pages should load in under one second when you are using Reader+ online.

If you are using Reader+ online and waiting several seconds for a page to load, our Customer Care team will be able to assist further. We can check if there is an issue with your specific account, help you improve the performance of your web browser, investigate the quality of your school network, and resolve issues with Reader+ itself. Our team will take you through these checks, email us at help@pearson.com.au

If you are working from the offline app, please firstly check that you are using the latest version of the app. Check the Offline access section of this FAQ for instructions on downloading the latest version. Our Customer Care team can also help investigate any slowness you might be experiencing offline - email us at help@pearson.com.au

We are committed to constant improvement and helping to ensure students and educators are supported in accessing our content effectively and easily, online and offline. As part of this process we have updated and improved the experience for users of our offline Reader+ application.

In order to get the best experience possible we recommend that you delete and re-download your eBooks for the most updated version.

The process is simple.

  1. Sign out of your reader+ app on any device by clicking on the top right hand menu and selecting Sign Out.
  2. You will now be able to sign back in with your pearsonplaces.com.au logins. You will see that your ebooks aren’t there, so select the ebooks you need and the updated versions will be added to your Reader+.

Email: help@pearson.com.au

Live Chat: www.pearsonplaces.com.au

Phone: 1800 656 685