If one wants to learn, one must first learn to listen. Listening to your tips, questions, suggestions and feedback are the best way we can keep learning and improving.

We have made a strong commitment to provide you with the best customer service possible.




Pearson Australia Customer Care will be closed from 1:00p.m. (AEDT) December 22, 2017
and reopening at 8:30a.m. (AEDT) January 2, 2018.



Please select the customer service contacts by the resources you are using.

All customers concerning resources for Foundation to Year 12

Phone: 1800 656 685

Fax:     1800 642 270

Email:  schools@pearson.com.au or help@pearson.com.au for digital support queries.

 

 

All customers concerning resources for University, or Personal and Professional titles

Phone: 1800 181 190

Fax:     1800 642 270

Email:  customer.service@pearson.com.au 

 

 

​Pearson Digital Support – Higher Education

https://support.pearson.com/getsupport/s/

Email: tech.help@pearson.com

Phone: 1800 654 985 (8:30a.m.-5:00p.m. AEST)

 

 

VET Hotline (TAFE/Registered Training Organisations/Vocational sector)

Contact the VET Hotline for advice and support with VET products, including samples, Inspection copies or Instructor Resource requests. 

Phone:  1800 838 123

Fax:     1800 642 270

Email:   vet@pearson.com.au

 

 

Pearson Test of English (PTE) Contact - Customers wishing to book or reschedule a PTE Academic test

Phone: 1800 729 282

Email: pte-acustomersupportapac@pearson.com

You can also visit www.pearsonpte.com for detailed information on test locations, dates, fees ​and preparation resources.

 

All Corporate Enquiries

Email:  receptioncs@pearson.com.au

Phone: +61 (03) 9811 2400  (8:30a.m.-5:00p.m. AEST)

 


Disability eText request

It is our policy to provide electronic copies of our publications to students with specific learning requirements, provided they have met the institution criteria for assistance and agree to the conditions of use.

View our Disability eText Request page for the forms to complete your request.

 

Permissions

If you are seeking permission to reproduce copyright material from a Pearson Australia Product, please follow this link for specific details.