If one wants to learn, one must first learn to listen. Listening to your tips, questions, suggestions and feedback are the best way we can keep learning and improving.

We have made a strong commitment to provide you with the best customer service possible.

Please select the customer service contacts by the resources you are using.


All customers concerning resources for Foundation to Year 12

Phone: 1800 656 685

Fax:     1800 642 270

Email:  schools@pearson.com.au or help@pearson.com.au for digital support queries.


All customers concerning resources for University, Professional, Trade and Reference (PTR) or Computer, Trades and Reference (CTR) titles

Phone: 02 9454 2222

Fax:     02 9453 0093

Email:  customer.service@pearson.com.au or tech.help@pearson.com for digital support. We also have a website dedicated to support our University customers with their digital products at http://247pearsoned.custhelp.com (24 Hours)


VET Hotline (TAFE/Registered Training Organisations/Vocational sector)

Contact the VET Hotline for advice and support with VET products, including samples, Inspection copies or Instructor Resource requests.  If you wish to place an order, please phone: 02 9454 2222.

VET Hotline: 1800 838 123

Fax:             02 9453 0117

Email:          vet@pearson.com.au