If one wants to learn, one must first learn to listen. Listening to your tips, questions, suggestions and feedback are the best way we can keep learning and improving.

We have made a strong commitment to provide you with the best customer service possible.

Please select the customer service contacts by the resources you are using.


All customers concerning resources for Foundation to Year 12

Phone: 1800 656 685

Fax:     1800 642 270

Email:  schools@pearson.com.au or help@pearson.com.au for digital support queries.


All customers concerning resources for University, or Personal and Professional titles

Phone: 02 9454 2222

Fax:     02 9453 0093

Email:  customer.service@pearson.com.au 

​Pearson Digital Support – Higher Education

http://247pearsoned.custhelp.com (24 Hours)

e: tech.help@pearson.com (8.30-5pm AEST)

p: 1800 654 985 (8.30-5pm AEST)


VET Hotline (TAFE/Registered Training Organisations/Vocational sector)

Contact the VET Hotline for advice and support with VET products, including samples, Inspection copies or Instructor Resource requests.  If you wish to place an order, please phone: 02 9454 2222.

VET Hotline: 1800 838 123

Fax:             02 9453 0117

Email:          vet@pearson.com.au


Customers wishing to book or reschedule a PTE (Pearson Test of English) Academic test

Phone: 1800 190 719

Email: pte-acustomersupportapac@pearson.com

You can also visit www.pearsonpte.com for detailed information on test locations, dates, fees ​and preparation resources.


Disability eText request

It is our policy to provide electronic copies of our publications to students with specific learning requirements, provided they have met the institution criteria for assistance and agree to the conditions of use.

View our Disability eText Request page for the forms to complete your request.



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