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Word Processing: Simple Business Documents: Word 2000
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Word Processing: Simple Business Documents bridges the gap between tradition and innovation. The authors embrace the often forgotten high standards in document layout, correct use of language and punctuation whilst marrying modern technology and techniques from their background in publishing, word processing, teaching and corporate training.

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Features and Benefits
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Instructions are written in an easy-to-read and step-by-step format specifically for Word 2000. There are lots of screen captures to illustrate and guide. File management concepts in Word 2000 are introduced in the first chapter and gradually build as the students gain in confidence.
- Chapter activities and consolidation:
After the introduction of each new function the learner is able to test their level of understanding and skill. The activities begin with tips and instructions and progressively offer the student the opportunity to operate independently. The more confident learner can move directly to the independent activities, whilst the experienced learner, who may be revising, can move directly to the production tasks at chapter end. All activities and tasks combine handwritten and printed proofs. In the early chapters the activities are short - consistent with the learner's ability.
At the conclusion of each chapter, handwritten post-it notes, work request slips, emails or telephone messages deliver realistic consolidation tasks. These production tasks simulate the office environment of three fictitious companies and require the student to refer to style manuals for guidelines on their particular document style. A complete set of business stationery is available in both Word template or pdf format. The production tasks are designed to test operator proficiency and knowledge of the chapter whilst requiring them to apply skills and functions learned in previous chapters and to develop time management techniques.
Throughout the training period, students will be constantly referring to the fictitious organisation style manuals for instructions, information and guidance on undertaking tasks and producing business documents that meet a consistently high standard. The manuals are one instrument in helping the student develop the ability to self-manage a task and make judgments based on criteria that is already established.
Through the clever use of thumbnail sketches and models, the learner develops the fundamentals of document design principles applying to a wide range of business documents that can be produced in virtually any software application.
- Formatting and punctuating text:
Perhaps the most overlooked element in word processing textbooks in recent years has been the absence of rules in formatting and punctuating text. Garton and Garrett have addressed this in a most creative way by drawing attention to the rules in a call-out the first time it is encountered in an activity, followed by ample opportunities to independently apply the rules. Proofreading: Standard correction marks are progressively introduced in each chapter and applied to corrected copy thereafter, thus developing the learner's ability to self-manage document proofreading and editing.
- Business document formatting:
The three fictitious organisations all have distinctly different formatting requirements consistent with their image. The formatting of business correspondence, memos, faxes, reports, manuals, envelopes and labels are approached in a logical and practical way that simulates the workplace environment.
At every opportunity, the learner is reminded to observe the organisation's policy on energy and paper conservation.
At various intervals students are reminded of the OHS principles to be observed for a safe and healthy workplace
The text is presented in a 3-column grid, allowing for activity symbols and the learner's own marginal notes. The book is sewn and perfect bound at the top in A4 size for easy handling and space saving at the desk.

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CHAPTER 1.
Occupational health and safety practices
- Workstation
- Work surface height
- Power access procedures
- Glare and reflection
- Rest and exercise periods
- Exercises
Creating a new document
- The Word screen
- What is word processing?
- Create a new document
- Close without saving
- Toolbars
Identify, save, preview and print documents
- Identifying your work with a footer
- Punctuation - Comma
- Name and save a document
- Print Preview
- Print a document
- Save a document
- Close a document
- Punctuation - Full stop
- Punctuation - Hyphen
Open documents, navigate and select text
- Open an existing document
- Cursor moves
- Quick cursor moves
Editing text
- Proofread on screen
- Delete characters using backspace or delete
- Insert text
- View non-printing symbols
- Correction marks - insertions
- Style - Time
- Open punctuation
- Punctuation - Apostrophe
- Understanding the document list
Headings and paragraphs
- Side headings
- Bold headings
- Insert a paragraph or a heading
- Punctuation - Quotation marks
- Correction marks - deletions and changes
- Smart Quotes
- Punctuation - Exclamation mark
Alignment
- Paragraph alignment
- Punctuation - Colon
- Justify
- Main heading styles
- Punctuation - Question mark
- Punctuation - Semicolon
Selecting (highlighting) text
- Select with the keyboard
- Select with the mouse
- Italic
- Bold italic
- Underline
- Correction marks - paragraphs
Spelling and grammar
- Checking an entire document
- Saving documents with a new name
- Language
- Checking as you type
Centre text vertically
- Optical centre
- Correction marks - capitals and lower case
- Changing case
- Correction marks - emphasising text
- Remove vertical centre
- Remove bold or italic
Folders
- Creating folders to save documents
- Open a document from a specified folder
- Navigating around folders
Production tasks
- Introducing production tasks
CHAPTER 2.
Conservation and recycling
Getting help
- Office Assistant
- Getting Help from Microsoft Word Help
Using Tab
- Using the tab key
- Default tab settings
- First line indent
- Delete words rapidly
- Undo
Sub headings and line spacing
- Sub headings
- Correction marks - move text
- Punctuation - Parentheses
- Line spacing
- Correction marks - spacing
- Formatting telephone and fax numbers
Bullets and margins
- Bullets
- Correction marks - insert punctuation
- Punctuation - Solidus
- Default margins
- Change left and right margins
Character and paragraph spacing and numbered lists
- Character spacing
- AutoCorrect
- Style - Measurement
- Numbered paragraphs
- Correction marks - insertions
- Paragraph spacing
Block centre
AutoText in a footer
- Using AutoText in a footer
- Using the automatic date
- Using the filename AutoText
Making changes
- Change font
- Change size
- Increase or reduce size
- Thesaurus
- Find and replace
- Correction marks - transpositions
- Deleting paragraphs
- Changing numbers to bullets
- Changing bullets to numbers
Design in word processing
- Sketching using thumbnails
Delete and move documents
- Delete a document
- Delete multiple documents
- Move documents to a folder
Backup
- Copy a disk
- Copying files from the hard disk to a diskette or other drive
Production tasks
CHAPTER 3.
Letter styles
- Punctuation styles
- Traditional letter styles
- Modern letter styles
- Style manuals
Fully blocked business letter
- Parts of a letter
- Typing a letter
- Create a fully blocked letter
- Change top and bottom margins
- Change font and size
- Typing the letter body
- Enclosure notation
- Subject lines
- Style - Dates
- Style - Numbers
- Non-breaking space
- Style - Number punctuation
- Style - Currency
- Postscripts
- Under separate cover notation
Bullet points and numbered lists in letters
- Cut and paste to move text
- Confidential and personal notations
- Style - Abbreviations
- Style - Contractions
- Style - Acronyms
Sub headings in letters
- Style - Time, Style - Years
- Copy notations
- Fax letters
Working with multiple documents
- Copy and Paste between documents
- Circular letters
- Correction marks - move text
- Attention lines in letters
- Simplified letters
Emails
Envelopes and labels
- Envelope sizes
- Printing DL envelopes
- Printing C5 envelopes
- Folding documents
- Printing labels
Other letter styles
- Blocked style with mixed punctuation
- Semi-blocked style with closed punctuation
- Personal business letters
Production tasks
CHAPTER 4.
Fonts and text attributes
- What is a font?
- Punctuation - En Rule
- Punctuation - Em rule
- Correction marks - insertions
- Font families
- Font size
- Use of capitals in headings
- Font colour
Page setup
- Paper size
- Reformatting text
- Orientation
- Page borders
Superscript, subscript and symbols
- Superscript and subscript
- Symbols
Tabs
- Removing tabs
- Changing the tab type
- Left-aligned tables using tabs
- Change tab settings
- Right-aligned columns using tabs
- Decimal-aligned columns using tabs
- Dot leader tabs
Paragraph formatting
- Heading levels
- Paragraph styles
Borders and shading
- Applying colour to borders
- Creating rules with borders
Production tasks
CHAPTER 5.
One page reports
Title pages
Document assembly
- Copy and paste between documents
- Close all open documents
Headers and footers
- Different first page
- Changing starting number
- Widows and Orphans
- Navigating a long document
- A list of quick cursor moves
- Document Map
ClipArt and scanned images
- Inserting pictures
- Sizing pictures
- Text wrapping
- Inserting picture files
- Moving pictures
- Deleting pictures
Printing
- Print current page
- Print specific pages
- Print multiple copies
Production tasks
CHAPTER 6.
Creating tables using the table function
- Simple tables
- Selecting cells, columns and rows in tables
- Formatting text in tables
- Changing column width
Modify a table
- Add rows and columns within a table
- Add rows and columns at the end of a table
- Move rows and columns
- Delete rows and columns
Enhancing a table
- Merge cells
- Adding shading to table cells
- Changing table borders
- Adding colour to tables
- Removing shading
Production tasks
CHAPTER 7.
Creating merge letters
- Components of a merge
- Creating a main document
- Creating a data source
- Editing the data source
- Inserting fields in the main document
- Merge to new document
Merge envelopes
- Using an existing data source
- Setting up the main document
- Merge to new document
Merge labels
- Using an existing data source
- Setting up the main document
- Merge to new document
Production tasks
CHAPTER 8.
Templates for letters
- The Normal template
- Template storage locations
- Creating a document based on a template
Office memorandum
- Typical memo layout
- Creating a memo using a template
Facsimiles
- Typical fax layout
- Creating a fax using a template
Using Words templates
Production tasks

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Karen Garton is a Melbourne-based training consultant. She is also an experienced author having written three successful titles for Pearson Education Australia seeing one into a second edition; A Guide to Excel Step by Step, Design and Layout using PageMaker 6.5, Design and Layout using PageMaker 5, Word Processing: Report Production and Complex Operations.
Jenny Garrett is a Sydney-based office systems consultant and TAFE teacher with extensive experience in a flexible delivery/ learning environment. She is also an experienced author with six published titles including online courseware.

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Business Services Training Package BSB01
Word Processing: Simple Business Documents conforms to the 2001 endorsed Australian National Training Authority competency BSBCMN213A Produce Simple Word Processed Documents.
It is underpinned by BSBCMN108A Develop Keyboard Skills and underpins BSBCMN306A Produce Business Documents or BSBADM304A Design And Develop Business Documents.
National Office Skill (NOS) Modules
Word Processing: Simple Business Documents meets the learning outcomes for the NOS modules: NOS222 (7365CE) Word Processing Introduction; NOS 401 (7365DC) Text Production; NOS 247 (7365DL) Proofreading for Office Technology.

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